Frank Boucher Kia Volkswagen of Racine - Service Center

I arrived at the dealership and they were ready immediately for my car. They took my information and made arrangements to get me to work. Everyone was helpful and polite immediately for my car. They took my information and made arrangements to get me to work. Everyone was helpful and polite More

Annica was extremely helpful and went out of her way to help us with a suspected issue, and did not try to upsell or question our theory on what the problem was, but effectively communicated our concern help us with a suspected issue, and did not try to upsell or question our theory on what the problem was, but effectively communicated our concern to the technician who then was able made a quick diagnosis and repair. We have already made another appointment for our other Kia! More

Excellent service. Allowed me to come in later when I found I needed a jump start. I only wish they had their own towing service. found I needed a jump start. I only wish they had their own towing service. More

My experience with the Kia Service Department was just what I have come to expect: friendly, professional and personal. The issue with a tire was quickly identified and a solution presented to me along wi what I have come to expect: friendly, professional and personal. The issue with a tire was quickly identified and a solution presented to me along with the problem. I am grateful to have this team I can rely on....and I love the free car wash that sends me home with a clean, well-functioning car! More

I was welcomed in a very friendly way. The work was done quickly. My questions were answered fully. A very smooth visit. Thank you for any easy visit. quickly. My questions were answered fully. A very smooth visit. Thank you for any easy visit. More

Puts the customer first, very helpful on Sales and Service side. The specials they run in the Service dept are great.. I will be a returning customer. Service side. The specials they run in the Service dept are great.. I will be a returning customer. More

Everyone in the service department was very friendly and scheduling my appointment was super easy. Was kept in constant contact on what was going on with my car and what repairs they were going to do. scheduling my appointment was super easy. Was kept in constant contact on what was going on with my car and what repairs they were going to do. More

The staff was friendly and courteous. My vehicle was repaired in a timely manner and there were no surprises from what I was quoted for work. repaired in a timely manner and there were no surprises from what I was quoted for work. More

Very helpful staff and always get my car in right away I Very helpful staff and always get my car in right away I have been using this dealership for over 20 years and purchased my cars from there based on Very helpful staff and always get my car in right away I have been using this dealership for over 20 years and purchased my cars from there based on the service More

The service staff is very friendly and professional. The repairs are done in a timely manner. My only negative is with the availability of loaner vehicles when major repairs arise. repairs are done in a timely manner. My only negative is with the availability of loaner vehicles when major repairs arise. More