Frank Boucher Kia Volkswagen of Racine - Service Center

Great service. Helpful, kind. Cares about customers and their vehicles. Always checks them out. Great new video to show all issues and problems Helpful, kind. Cares about customers and their vehicles. Always checks them out. Great new video to show all issues and problems More

Excellent as always. Called and got In the same day. Even added an oil change with out a problem Called and got In the same day. Even added an oil change with out a problem More

I recently experienced exceptional car repair service Boucher Kia ]. The staff was knowledgeable, efficient, and went above and beyond to address the issues with my vehicle. The communication was clear, Boucher Kia ]. The staff was knowledgeable, efficient, and went above and beyond to address the issues with my vehicle. The communication was clear, and they provided a detailed breakdown of the repairs needed. The turnaround time was impressive, and the final cost was reasonable. I highly recommend their services for anyone in need of reliable and professional car repairs. More

Excellent service. Jamal kept me posted all times. Thanks for your assistance on this matter! Jamal kept me posted all times. Thanks for your assistance on this matter! More

On every visit the service personnel has always been pleasant. The waiting area is clean & comfortable. pleasant. The waiting area is clean & comfortable. More

Jamal Jackson was great! He was professional and proactive with my vehicle issues and ensure everything was completed and kept me up to date the entire time. He was professional and proactive with my vehicle issues and ensure everything was completed and kept me up to date the entire time. More

Employees are kind and quick to help and answer any questions. The facility is clean and tidy for customers. questions. The facility is clean and tidy for customers. More

We’re always satisfied with the quality of the work performed at our dealership and the ease of making an appointment online. performed at our dealership and the ease of making an appointment online. More

The service was good considering they had to deal with a backorder of the parts needed. Thank you backorder of the parts needed. Thank you More

Needed work done, engine replaced and then I had multiple issues arise in which was stated not their fault however when it was in my possession I did not have those issues. I couldn't prove it so it became h issues arise in which was stated not their fault however when it was in my possession I did not have those issues. I couldn't prove it so it became he said she said. I've been without a car, no loaner for weeks. I had to go out there 3x in one day in which was a huge inconvenience. Now there's a delay in a part needed I. Which is causing additional setbacks and inconvenience. Nothing was offered to accommodate the poor service I was receiving besides free labor on my o2 sensor however that was after many many issues and visits. To me that was an omission of guilt. I want to know what you can do to make this right. Free or complete detail service, tires, a gift card, a TV in which they have in the lobby, gas card or something... I just don't know how you can bring a car in for 1 issue in which was no fault of my own and it evolve into this huge nightmare. The worst experience ever. It's been exhausting! More