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Frank Boucher Kia Volkswagen of Racine - Service Center

Racine, WI

4.5
463 Reviews

463 Reviews of Frank Boucher Kia Volkswagen of Racine - Service Center

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February 25, 2021

Real nice place! Everyone is nice, they give you good prices for work that needs to be done on your vehicle! Will be coming back More

by NORNIEHBMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Szupica
Mar 22, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

We look forward to seeing you again in the future!

February 10, 2021

When I lived in mount pleasant it was very convenient. I live in Oak Creek now and still drive to this dealership. People are all great More

by CG400PARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Mar 22, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for continuously choosing Boucher!

February 04, 2021

Service was quick, , did what was needed in a timely manner. Everyone I talked with was professional. I will return when any matters come up. More

by DMARKOWIAK80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Miller
Mar 22, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the positive review!

February 03, 2021

Service department was amazing and nice to deal with I will be back. I was completely satisfied with everything they did and great communication between us. More

by JILLVETZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Mar 22, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the positive review, Jill!

January 20, 2021

Mechanical work was good. But to find oil all over my garage floor the next day is unacceptable. Had to leave work to bring car back in. Chris did take good care of me when I returned. But never should h More

by HECKERM
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Miller
Jan 28, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

We are very sorry you were not satisfied with the service done on your vehicle. Please reach out to our Service Manager, Chris Miller, at 262-886-2886 so we can go the extra mile and make things right.

January 11, 2021

The lady that checked my car in and helped look for what was needed to be fixed on my car was super nice and very helpful. However 70% of the staff was not wearing masks. I have very vulnerable family membe More

by JOHANNA.DAVID21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not sure her name but she was very helpful.
Feb 15, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Johanna, we appreciate you taking the time to bring this to our attention. At your earliest convenience, please reach out to our General Manager, Clay Evans, at 262-886-2886 so we can discuss this further with you and go the extra mile to make things right. We hope to hear from you soon.

January 06, 2021

Boucher provides great customer service! Annica is always helpful from making the appointment, arriving, explaining updates on service and checking out. The waiting area is comfortable and clean as w More

by CARTHAGENICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Jan 07, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing!

December 25, 2020

all the service people that I have worked with are all helpful and knowledgeable about the service my car needed. they are an asset to your dealership. More

by DALER528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott
Jan 07, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the positive review!

December 23, 2020

Fantastic service. Unbelievably helpful staff. Sees the job through til you are MORE than satisfied! Now my "#1 go-to" resource for all auto issues! More

by SUZYMKE85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott
Jan 07, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

We appreciate the positive review!

December 21, 2020

For my money the best in the business. I drive 35 miles to have my cars serviced. I buy from Boucher, I service at Boucher. Many years and ten new cars. When I find a winner, I stick with them. I am very More

by parkysat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Westbrook, Chris Miller, Annica Abbott
Jan 07, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your continued loyalty and business with us here at Boucher. We appreciate you!

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