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Frank Boucher Kia Volkswagen of Racine - Service Center

Racine, WI

4.5
463 Reviews

463 Reviews of Frank Boucher Kia Volkswagen of Racine - Service Center

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June 09, 2021

Great service department associates. The associates keep us updated while we are waiting for our vehicle servicing. A nice range of appointment times are available also. More

by JSPEEDY53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott
Jun 10, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the 5-star review! Our service manager, Chris Miller, does a great job with his team making sure customers have a great service experience. Thank you for giving us the opportunity to service your car. We look forward to seeing you again soon! Take care!

June 02, 2021

I've always had great service at Kia of Racine. Everyone is always very friendly and welcoming. I wouldn't trust anyone else with my truck. More

by KWITT666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Szupica
Jun 04, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for sharing! At Boucher, we do everything we can to provide amenities that'll make each customer feel welcome and comfortable. We're so glad you're able to enjoy them with us, and hope your service visit was just as awesome! Take care!

May 28, 2021

I had an emergency brake problem; called Service Dept. and they got me in quickly. New front brakes in 1 hr. I was still able to make my next appointment. Tremendous service! Thanks Boucher Kia. More

by DIANECHRISTIANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Annica Abbott
Jun 04, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the 5-star review! At Boucher, we strive to make servicing vehicles as easy as possible! We are glad your experience with us was a positive one. We look forward to seeing you again soon!

May 26, 2021

Prompt and corteous service. Very clean waiting area. The 25 word minimum for comments is a bit excessive but I'm not in charge am I? More

by BOBDWIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who
Jun 04, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to leave a review! We are thrilled to hear that your experience with us was a positive one. We look forward to seeing you again soon!

May 22, 2021

In less than 5 min. Kia was taken in for service.After In less than 5 min. Kia was taken in for service. After oil change & free auto inspection and recommended future service .... Was explained in detail More

by CW3EDROMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Todd Bishop
May 25, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to leave us a review! We are dedicated to our customers and want to give them the best customer service experience possible. Our service team strives to go above and beyond to meet your needs. Thank you for choosing Boucher and we hope to see you again soon!

May 18, 2021

Great service.....very friendly....coffee and water available....was given full update..brought car in and was given immediate attention and described what my service needs were More

by TMKPR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Szupica
May 21, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for visiting! At Boucher, we strive to make servicing your vehicle as easy as possible, including offering online scheduling and providing food and drinks while you wait. Please don't hesitate to contact us if there's anything else we can help you with. Take care!

May 17, 2021

Annica was my service person. Very timely appt very professional and friendly. Covered the inspection results .. wax very helpful on previous visit also .. with another issue. More

by ELSOMEDAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
May 21, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing! Annica is a wonderful Service Advisor who strives to create a smooth and efficient sales process for each customer. Please don't hesitate to contact us if there's anything else we can help you with. Take care!

May 06, 2021

Phone still won't charge, It looks like it is while Phone still won't charge, It looks like it is while plugged in, but does not change, I even asked them to plug their phone in to make sure befor More

by BONNIE1266
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Annica Abbott
May 07, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Bonnie - we are sorry to hear you are still having issues with your phone not charging. When you have the opportunity, please reach out to our Service Manager, Chris Miller, at 262-886-2886 so we can resolve this issue as soon as possible.

May 04, 2021

Car saw set up for Friday appointment, drop it off midday Thursday, received a call about 5PM the car was done they got it in early and got the work done. Picked it up same day. Very nice a speedy service. T More

by JCCHIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Annica Abbott
May 07, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the positive review!

May 04, 2021

The work was preformed and the check engine light has come right back on! iT IS GETTING REALLY OLD THAT YOU CANT FIX THIS CAR FOR LONGER THEN 5 MINUTES! More

by JEPPIAS
Quality Of Work
Recommend Dealer
No
Employees Worked With
Annica Abbott
May 07, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

JEPPIAS - we are very sorry you were not satisfied with your recent service visit with us. When you have the opportunity, please reach out to our Service Manager, Chris Miller, at 262-886-2886 so we can discuss this further with you. We hope to hear from you soon.

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