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Frank Boucher Kia Volkswagen of Racine - Service Center

Racine, WI

4.5
463 Reviews
Call Service Center (262) 254-3014

463 Reviews of Frank Boucher Kia Volkswagen of Racine - Service Center

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December 04, 2023

Great service friendly timely and personable and courteous will return for any additional service in the future More

by JPATANMK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Miller
Report | Print
Dec 07, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

December 02, 2023

Onica was very helpfullhad a new engine put in hope it last and no problems More

by Scottslater
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Onica
Report | Print
Dec 04, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Scott, thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

December 01, 2023

Overall it went pretty well. Annika was very knowledgeable and friendly. She made it worthwhile! More

by dwg777
Recommend Dealer
Yes
Employees Worked With
Annika A. - She was awesome!!!??
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Dec 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're so glad you enjoyed working with Annika! We will be sure to share your kind words with her! Please let us know if we can ever help you in the future.

November 30, 2023

I've always been happy with the service I've received. Timely and they do a good job. More

by Yautjakshai1715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Miller, Todd Bishop
Report | Print
Dec 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

November 30, 2023

I was never told about oil changes being done in the new service area when I made my appointment. And it took an hour and a half for them to do a simple oil change. Probably won't be coming back for service More

by RSCHUIRMANN
Recommend Dealer
No
Employees Worked With
Jamal Jackson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamal Jackson
Report | Print
Dec 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our General Manager, Clay Evans, at 262-886-2886 so that we can make this right.

November 29, 2023

It was less than 45 minutes, they went over the multipoint inspection with us and we're up front about where they were during each step of the process More

by GONZALEZAM02
Recommend Dealer
Yes
Report | Print
Nov 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

November 27, 2023

They finished in a timely manner there is always nice service. And a free car wash More

by DENISEASHMUS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Report | Print
Nov 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

November 23, 2023

Came from oil change he was very pleasant very thorough and I love the new building More

by NANCY.MEILAHN
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby, Dustin Jacoby
Report | Print
Nov 24, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Nancy, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 23, 2023

Oil change good. Car wash water o n soaked back seat and soaked floor mat, inside of window, and soaked inside door-- bad! More

by ANGIECANNALTE
Recommend Dealer
Yes
Employees Worked With
Service Dept. worker who I talked to on the phone who seem concerned about soaked inside of car after carwash.
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Nov 24, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 20, 2023

Friendly people. Answered all my questions The service was a bit slow for an oil change More

by DOLPHINLUVR612
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby, Dustin Jacoby
Report | Print
Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

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