Frank Boucher Kia Volkswagen of Racine - Service Center

I had to get a software update on my Kia Soul (free of charge). My service advisor, Annica, greeted me (by name) when I drove my car into the service area. She went over my multi-point inspection, offere charge). My service advisor, Annica, greeted me (by name) when I drove my car into the service area. She went over my multi-point inspection, offered to have my car washed (which needed it), and had my car back to me within an hour. When walking me to my vehicle she was very pleasant and professional. Thank you for taking care of my vehicle and not pressuring me into getting anything else done. More

Efficient, straightforward. Detailed. Great customer service. Let’s you know what is going on during. Detailed. Great customer service. Let’s you know what is going on during. More

Always very respectful and helpful. Work is s done quickly and efficiently. Very kind staff. Work is s done quickly and efficiently. Very kind staff. More

Excellent service! The service advisors are friendly, helpful and knowledgeable! The mechanics are well trained and detail oriented. I've been a customer since 2010 nev The service advisors are friendly, helpful and knowledgeable! The mechanics are well trained and detail oriented. I've been a customer since 2010 never one complaint. I've bought 2 new Sportages and I'm totally satisfied! Plus their prices are very comparable to any service shop! They also wash your vehicle before they turn it over to you! More

Went in for a scheduled repair and also had a recall item that needed to be addressed. Both items were completed in a timely manner. Although there was a glitch in the recall repair, it was corrected immedi that needed to be addressed. Both items were completed in a timely manner. Although there was a glitch in the recall repair, it was corrected immediately. I know how busy they are, but I really appreciate being treated like I am the only customer they have! I guess that's why we have been coming here for over 20 years. Thanks! More

Wonderful service. All of the service staff are excellent at customer service. Chris Miller sets the tone for a great service staff. He is awesome. All of the service staff are excellent at customer service. Chris Miller sets the tone for a great service staff. He is awesome. More

Very good customer service. The staff here has always been very friendly and knowledgeable. They keep me well informed while my Kia Sportage was being serviced. The staff here has always been very friendly and knowledgeable. They keep me well informed while my Kia Sportage was being serviced. More

I had no issues with the service that was performed or the customer service that was given. My issue is that I am getting told that I needed a $3500 repair for a new wiring harness when only one part of t the customer service that was given. My issue is that I am getting told that I needed a $3500 repair for a new wiring harness when only one part of the wiring harness needed to be replaced which when I look around would be around $150-$200 worth of work. The warranty did not cover because supposed rodent damage and then my insurance company would not cover because of an unnecessary repair when the part that needed to be repaired would be less than $200. When the service rep advised met that this is what is instructed by the company for repairs when something like this happens that makes me not to ever want to come to the dealership again. Makes me feel like I am getting scammed for unnecessary things. So I don't know what the best decision is at this point. More

The dealership services was nice and fast . I did not have to wait a long time and the people was nice . I did not have to wait a long time and the people was nice . More

Staff is very friendly and professional. I took my car for an oil change and Erika informed me of potential issues that was found. I took my car for an oil change and Erika informed me of potential issues that was found. More