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Frank Boucher Kia Volkswagen of Racine - Service Center
Racine, WI
463 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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463 Reviews of Frank Boucher Kia Volkswagen of Racine - Service Center
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July 28, 2022
I love going here, I have had 3 cars already and when my lease is up I'll be going back for the next one! Everyone I have had to deal with has been great! lease is up I'll be going back for the next one! Everyone I have had to deal with has been great! More
by KRIDDYKRUDS
Verified CustomerEmployees Worked With
Other Employees :
Sarah Turner, Clay Evans, Annika Abbott, Chris Miller, Dustin Jacoby
July 22, 2022
They had my car and part but Kept giving me the run around that my car was next up to be fixed..after a month I called and complained…Loaner car they gave me smelled like cigarette smoke plus door sque around that my car was next up to be fixed..after a month I called and complained…Loaner car they gave me smelled like cigarette smoke plus door squeaked when you opened it..also it really smelled bad when you used AC..not real happy with over all experience..gave me the loaner with hardly any gas in it and washer fluid light on More
by MHKREKLING04
Employees Worked With
Annika
June 27, 2022
I was to go in for my back-up camera which did not display and sometimes I was not able to change the channel on my radio. Fifteen minutes before my husband was going to the day of the appointment, th display and sometimes I was not able to change the channel on my radio. Fifteen minutes before my husband was going to the day of the appointment, the camera and radio worked well. I canceled the appointment but my husband was already on his way and had the oil changed. More
by nydia.ortiz63
Employees Worked With
Annaka
June 08, 2022
My go-to for all services. I bought my first Kia from there and the experience of the staff, time and availability keeps me returning with my second Kia. I bought my first Kia from there and the experience of the staff, time and availability keeps me returning with my second Kia. More
by LORENZAG21
Employees Worked With
Dustin Jacoby
June 06, 2022
With regard for the service department, I couldn't be happier. They did a fantastic job with realigning my front end under warranty. Also the service advisor Erika Johnson was very helpful, courteous, an happier. They did a fantastic job with realigning my front end under warranty. Also the service advisor Erika Johnson was very helpful, courteous, and respectful of my needs. She deserves a raise! As far as the sales department is concerned they are the biggest bunch of dishonest crooks I have seen in a long while. They cheated me out of $1500 dollars in rebates. A special disdain for the sales manager who I dealt with at the end of my sales experience. William Barnier More
by BBARNIER
May 23, 2022
The worst! I went in needing an alternator and $1700.00 later, the engine light came on before we could drive out of the service garage. I pointed that fact out I went in needing an alternator and $1700.00 later, the engine light came on before we could drive out of the service garage. I pointed that fact out and they told me that I needed me to give them an additional $3900.00 for an issue related to the timing chain. LMAO! An issue that clearly DID NOT occur until they took the car apart to install the alternator. More
by ERVINMARSHALL928
Employees Worked With
Chris Miller, Annica Abbott
