Frank Boucher Kia Volkswagen of Racine - Service Center

Professional courteous Respectful considerate and kind. No unnecessary sales of unnecessary parts or repairs. Clean environment and organized. Easy in and out. No unnecessary sales of unnecessary parts or repairs. Clean environment and organized. Easy in and out. More

Great service and friendliness. We didn’t have an appointment and they got us in anyway. Even offered to wash our car!! We didn’t have an appointment and they got us in anyway. Even offered to wash our car!! More

Great service friendly staff and gave updates about the progress being made and if there was a delay I was kept informed and the reasons why with apologies progress being made and if there was a delay I was kept informed and the reasons why with apologies More

I consistently receive excellent service from Chris and Annika, and everyone I come in contact in the service department. Annika, and everyone I come in contact in the service department. More

Chris was informed, friendly and very helpful. I trusted what he said and will definitely go back to see him again. I trusted what he said and will definitely go back to see him again. More

This dealership is my number one since 2012 Friendly, Excellent customer service and knowledgeable personal. Excellent customer service and knowledgeable personal. More

Took car in for engine light had recommended service done. After picking up car I stopped to complete last minute errands and on my drive home the engine light came back on done. After picking up car I stopped to complete last minute errands and on my drive home the engine light came back on More

I feel Boucher has changed, instead of being helpful, I feel it is more about how much money they can make...I brought it in for an issue that was caused by Boucher (stripped oil plug) and they charged me feel it is more about how much money they can make...I brought it in for an issue that was caused by Boucher (stripped oil plug) and they charged me for this even though it was an issue they did! Granted it was only $5.00 but they also wanted to charge me for an oil change ($70) that I was not even due for, I was not paying that and decided to wait until the next time I needed one to complete that service. I also brought it in for a clanking/rattle noise, that was unaddressed and unfixed. Basically this visit was non-productive. Very unhappy with Boucher as of late. More

The service depatment is very nice and its very clean. All the sevice rep's are very personable All the sevice rep's are very personable More

The head of service, Chris Miller, is amazing and professional and always ensures phenomenal service from his department. His customer service is the sole reason why I continue to have my car service professional and always ensures phenomenal service from his department. His customer service is the sole reason why I continue to have my car serviced at the dealership. More