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Frank Boucher Kia Volkswagen of Racine - Service Center

Racine, WI

4.5
463 Reviews

463 Reviews of Frank Boucher Kia Volkswagen of Racine - Service Center

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December 30, 2022

The service department is the best I’ve ever dealt with, they are very professional and friendly. I always leave there knowing that my car has been treated like it was their own. More

by FTHOG1450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annica, Chris Miller
Dec 31, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 21, 2022

I’ve always been given the upmost respect in the best care for my vehicle. More

by FLIET1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Dec 22, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 09, 2022

I paid cash and receive nothing, had to wait 4 months for my 2nd second of keys. The new vehicle are coming with two hole license plate holder, and when you go to a car wash the machine broke the cheap ho More

by MS.PURPLE.SNOOKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Schouten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Greeley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Simonelli, Brad Erie
Dec 13, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to leave us a review. We have requested your contact information so we can discuss your experience further but have not heard back. Please reach out to us at 262-886-2886 at your earliest convenience. We look forward to hearing from you!

December 06, 2022

Wonderful service stands by. Their product. Car has 667 thousand miles and I still get free oil change. Can’t beat that for quality product and service! More

by VULNEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Mokry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Miller
Dec 06, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 02, 2022

I had a great experience and they did a good job. Let me know of possible future repairs. Not pushy More

by ms.julia0715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anissa
Dec 02, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Kia of Racine.

November 30, 2022

Been coming here for years! I brought my husband car for tomorrow! I'll keep coming back! More

by KRIDDYKRUDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Nov 30, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 23, 2022

They provided prompt and courteous service on my Kia Forte! I love being able to schedule a service appointment online, as well. More

by G. M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Johnson - 5 stars!
Nov 25, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Kia of Racine. Erika and our team appreciate your business and hope to see you again soon!

November 07, 2022

So pleased how this dealership went the extra mile to get our repair covered by a Kia warranty. We’re always satisfied with the excellent service Frank Boucher Kia provides. Thanks again! More

by ROSEMARYDEBURGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annika
Nov 07, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Rose, Thank you for choosing Frank Boucher Kia of Racine. Your feedback and rating mean a lot to us. We're glad Annika was able to help, and we hope to see you again!

October 31, 2022

Fast service and clear communication! We dropped off early due to work schedules and the service was completed before we were even scheduled to arrive. More

by SAMANTHA.LINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Oct 31, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Samantha, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 28, 2022

This is the dealership where we bought this car and the second time we have brought it in for service. Very courteous and professional. I like that they checked out the outstanding recalls. More

by SALLY.OSENGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annika
Oct 30, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Frank Boucher Kia of Racine.

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