Frank Boucher Kia Volkswagen of Racine - Service Center

Didn’t receive car wash after oil change which I thought was complimentary. Highly important documents were also pulled from my glove compartment and tossed onto the ground. Really dissatisfied. was complimentary. Highly important documents were also pulled from my glove compartment and tossed onto the ground. Really dissatisfied. More

They were accommodating and communicative throughout the process. There was an issue with one of my tires and they worked to get a replacement there within hours. Also, the shuttle driver was very pleasant process. There was an issue with one of my tires and they worked to get a replacement there within hours. Also, the shuttle driver was very pleasant and arrived when they stated. More

it was good , they did not wash my car,i did not get the service woman's name service woman's name More

Annica is always super sweet and so helpful when I bring my car in. The service department does great work and gets me out as soon as possible. my car in. The service department does great work and gets me out as soon as possible. More

The dealership maintenance manager was very accommodating when I called to make an appointment for a software update on my vehicle. He was very knowledgeable about the software and how it would prevent anyon when I called to make an appointment for a software update on my vehicle. He was very knowledgeable about the software and how it would prevent anyone from stealing my vehicle. Upon arrival for my appointment he told me that I could wait in the showroom and enjoy a cup of coffee or other beverage if I preferred. Being a car guy I checked out all of their models and was pretty impressed with the quality apparent with all of them. Thay have come a long way in a few years! They even washed my car when they finished the update of the software. I won't hesitate to use their services in the future! More

Always helpful and polite. I really appreciate being able to be taken home and picked up later when my car is ready.the waiting area is very comforting and welcoming. I really appreciate being able to be taken home and picked up later when my car is ready.the waiting area is very comforting and welcoming. More

I have always been very pleased with the service I received and did not have to wait very long for completion received and did not have to wait very long for completion More

We were treated as family! We will recommend them to friends and family. Wonderful experience. We will recommend them to friends and family. Wonderful experience. More

They were able to get our vehicle in the same day and take care of the issue (under warranty thankfully and nothing major) and got our car back that night. Superb! take care of the issue (under warranty thankfully and nothing major) and got our car back that night. Superb! More

Have been trying to have car fixed for 9 months we finally had an engine light go to say what was wrong. car is running good. Fingers crossed it stays running fine. Thank you finally had an engine light go to say what was wrong. car is running good. Fingers crossed it stays running fine. Thank you More