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Frank Boucher Kia Volkswagen of Racine - Service Center

Racine, WI

4.5
463 Reviews
Call Service Center (262) 254-3014

463 Reviews of Frank Boucher Kia Volkswagen of Racine - Service Center

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June 09, 2023

Great setvice always updating you on you're car and very pleasant to work with More

by SCHMITZTAMMY45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Bishop
Report | Print
Jun 10, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Tammy, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 04, 2023

Excellent service, knowledgeable and friendly staff . Thank you to everyone who made our buying experience pleasant. When we need a second vehicle we keep this Kia Dealership in mind. More

by MRODRIGU67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Perez ; Brian , Chad Mulholland
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Jun 05, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing about your experience with Frank Boucher Kia of Racine. William, Chad, and Kody appreciate your business and hope to see you again soon!

June 02, 2023

The people are very pleasant to work with. The work is done in a timely fashion. More

by Vernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Johnson
Report | Print
Jun 02, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much, Vernon, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Kia of Racine to be a positive one. Please don't hesitate to reach out if you need anything else.

May 16, 2023

Dependable and excellent service! Always a good experience here with friendly people! Thank you so much! More

by TROWERANN705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Report | Print
May 17, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 27, 2023

Amazing customer service. Easy to communicate with and got my car in and out quickly More

by LONGA4319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby
Report | Print
Apr 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for choosing Frank Boucher Kia of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 26, 2023

Waited 2. 5 hours for service that was supposed to take an hour. Wasn't provided with multi-point inspection paperwork or an updated oil change sticker. They in More

by VAA214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica
Report | Print
April 20, 2023

Too long of a wait for an oil change that I had an appointment already made. More

by JOEHEBERT388
Recommend Dealer
Yes
Employees Worked With
I don’t know her name
Report | Print
Apr 20, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Chris Miller (Kia,Mazda), Service Manager

April 16, 2023

I am pleased with the level of personalized care provided. My first service appointment was easy to schedule. The mechanics worked diligently to find and remedy a problem with my lift gate. I recom More

by Kathy Carlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Jacoby
Report | Print
Apr 17, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Kathy, and don't hesitate to let us know if we can be of further assistance.

April 08, 2023

Anica in service is great. Used coupon or save 10% every little bit helps. Pictures of car on the way in is nice touch More

by MMOCZYNSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anica, Chris Miller
Report | Print
Apr 09, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia of Racine.

April 06, 2023

We traveled from Texas to buy a car grim this dealership. On the initial test drive we felt an issue with the car going initially egregious driving we thought it was a traction issue due to snow on the roads More

by ENGLAND_KIRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Erie
Report | Print
Apr 10, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Service: Chris Miller (Kia,Mazda), Service Manager Todd Bishop (VW), Service Manager 262-886-2886

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