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Frank Boucher Kia Volkswagen of Racine
Racine, WI
981 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 981 reviews
June 27, 2011
My husband and I went to Boucher Volkswagon in Racine very interested in purchasing a new diesel jetta as a commuter car for my 260 mile per day round trip from Racine to Appleton. When we arrived we par very interested in purchasing a new diesel jetta as a commuter car for my 260 mile per day round trip from Racine to Appleton. When we arrived we parked our Saab next to the diesel jettas, eyeballed them, and then went looking for a salesperson so that we could take a vehicle for a test drive. No one greeted us for a long time and then finally a man in his early 40's came up to us and asked if we had been helped. We told him no and that we wanted to drive the jetta. He stampered away and then about 5 minutes later asked if we wanted the one with or without navigation - they both had navigation but ok, told him I wanted to drive the car to the left of mine and then he brought us the one to the right. No big deal, they were practically the same. He brought us the car and asked for out licenses. After a bit of a wait, he came back and got in the back seat. My husband and I were discussing the plastic trim, uncomfortable seats and lack of power options, I said the car was missing a lot of options and the salesman got irritated with me. He did not offer any options for packages / upgrades. We drove off and turned on the blinker to head right onto the road, he then yelled at my husband to turn left. My husband told him no, that we wanted to go right to try out streets for our usual commute and the salesman snapped rudely at him. At this point I told my husband to take the car back to the dealer and that I was unwilling to put up with this treatment. We had the car back in under one minute. As soon as we parked the car, the salesman grabbed the key from my husband and stormed back into the dealership leaving the car. I have never been so poorly treated before, this man was the absolute rudest salesperson I have ever encountered. We will never go back despite a history of car buying and using the service department and rather than the jetta, we will be buying a fiat. I was extremely disappointed. More
by sarahkap
Employees Worked With
Sales person did not offer a greeting or name
