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Frank Boucher Kia Volkswagen of Racine
Racine, WI
1,011 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,011 reviews
November 27, 2019
Very messy, non informative and pushy, no time to think over They didn’t give me many information. They kind of just threw everything at me. They also didn’t know a lot about the car that they should’ve. Were al They didn’t give me many information. They kind of just threw everything at me. They also didn’t know a lot about the car that they should’ve. Were also kind of messy and didn’t know where a lot of things were or how things worked. More
by JOHANNA.DAVID21
Verified CustomerEmployees Worked With
Matt from finance, can’t remember Scott’s last name. The one right by the door, Scott Moore, Scott Westbrook
November 27, 2019
Terrible finance manager Lee McGee sold he my car, he was great. The finance gentleman I dealt with was complete trash. Tried playing the typical dealer shell game. Showing ra Lee McGee sold he my car, he was great. The finance gentleman I dealt with was complete trash. Tried playing the typical dealer shell game. Showing rates that weren't based off my credit score. Lying about line items that I requested be deleted. Terrible experience. More
by MEAGAN.SHARKEY
Employees Worked With
November 27, 2019
They are friendly on a personal basis and the do a great job They do a great job keeping me posted when I need work done the price is right and that are always friendly to me I have been a 20 year customer. They do a great job keeping me posted when I need work done the price is right and that are always friendly to me I have been a 20 year customer. More
by GEMINI5455
November 27, 2019
On Time and Friendly I've been using this dealership exclusively for the last two years since I purchased my 2003 Kia from them. I'have been pleasantly surprised at the fa I've been using this dealership exclusively for the last two years since I purchased my 2003 Kia from them. I'have been pleasantly surprised at the fairness of their prices and the promptness of their service department. If I purchase another Kia it will be from them. More
by NEDFANSONG
November 27, 2019
Worth the drive We just bought our second certified preowned optima from Boucher. Drove 300 miles each way to do so. We made the mistake of shopping other places befo We just bought our second certified preowned optima from Boucher. Drove 300 miles each way to do so. We made the mistake of shopping other places before this second one. We are very happy customers More
by ISEMINGERFAMILY
October 31, 2019
Great team! Enjoyable experience. Knowledgeable and friendly team. I recommend working with them for your next VW! They made the process very easy and straightfor Enjoyable experience. Knowledgeable and friendly team. I recommend working with them for your next VW! They made the process very easy and straightforward. I will definitely go back! More
by BTLBOY
Employees Worked With
Darrell
October 31, 2019
Friendly, helpful service. We have been dealing with KIA over ten years now. Service has always been great. From Michigan to Boucher here in Racine. But, honestly, Nicholas Scho We have been dealing with KIA over ten years now. Service has always been great. From Michigan to Boucher here in Racine. But, honestly, Nicholas Schouten was a great salesman. He was very helpful, patient and friendly. Very happy we got him for our sale. More
by Larry Bergey
Employees Worked With
Nicholas Schouten, Joe Marino
October 25, 2019
Professional, patient, and no pressure sales process. The sales person who assisted me was helpful and was willing to stay after hours if needed. She showed me a number of used autos within my price range The sales person who assisted me was helpful and was willing to stay after hours if needed. She showed me a number of used autos within my price range and explained how each was equipped. She answered all my questions demonstrating her knowledge which was ezceptional. More
by DAN
Employees Worked With
Sarah
October 15, 2019
Great experience We visited this dealership after we visited several other in IL specifically one in Gurnee. We were so pleasantly surprised with people here in Racine We visited this dealership after we visited several other in IL specifically one in Gurnee. We were so pleasantly surprised with people here in Racine and how much they wanted to help us because our experience in Gurnee was horrible. We worked with Ashley Mahon and she was great. Also they were able to find us the best financing as well. These people love what they do and you feel it too. More
by RSK
Employees Worked With
Ashley Mahon
October 04, 2019
This is our first new car buying experience and Nick made it super easy and explained everything,very knowledgeable about the Volkswagen brand which was very cool. I will do business with him again. it super easy and explained everything,very knowledgeable about the Volkswagen brand which was very cool. I will do business with him again. More
by ScooterBoi420
Employees Worked With
Nick Schouten
