Frank Boucher Kia Volkswagen of Racine

They are friendly on a personal basis and the do a great job They do a great job keeping me posted when I need work done the price is right and that are always friendly to me I have been a 20 year customer. They do a great job keeping me posted when I need work done the price is right and that are always friendly to me I have been a 20 year customer. More

On Time and Friendly I've been using this dealership exclusively for the last two years since I purchased my 2003 Kia from them. I'have been pleasantly surprised at the fa I've been using this dealership exclusively for the last two years since I purchased my 2003 Kia from them. I'have been pleasantly surprised at the fairness of their prices and the promptness of their service department. If I purchase another Kia it will be from them. More

Worth the drive We just bought our second certified preowned optima from Boucher. Drove 300 miles each way to do so. We made the mistake of shopping other places befo We just bought our second certified preowned optima from Boucher. Drove 300 miles each way to do so. We made the mistake of shopping other places before this second one. We are very happy customers More

Great team! Enjoyable experience. Knowledgeable and friendly team. I recommend working with them for your next VW! They made the process very easy and straightfor Enjoyable experience. Knowledgeable and friendly team. I recommend working with them for your next VW! They made the process very easy and straightforward. I will definitely go back! More

Friendly, helpful service. We have been dealing with KIA over ten years now. Service has always been great. From Michigan to Boucher here in Racine. But, honestly, Nicholas Scho We have been dealing with KIA over ten years now. Service has always been great. From Michigan to Boucher here in Racine. But, honestly, Nicholas Schouten was a great salesman. He was very helpful, patient and friendly. Very happy we got him for our sale. More

Professional, patient, and no pressure sales process. The sales person who assisted me was helpful and was willing to stay after hours if needed. She showed me a number of used autos within my price range The sales person who assisted me was helpful and was willing to stay after hours if needed. She showed me a number of used autos within my price range and explained how each was equipped. She answered all my questions demonstrating her knowledge which was ezceptional. More

Great experience We visited this dealership after we visited several other in IL specifically one in Gurnee. We were so pleasantly surprised with people here in Racine We visited this dealership after we visited several other in IL specifically one in Gurnee. We were so pleasantly surprised with people here in Racine and how much they wanted to help us because our experience in Gurnee was horrible. We worked with Ashley Mahon and she was great. Also they were able to find us the best financing as well. These people love what they do and you feel it too. More

This is our first new car buying experience and Nick made it super easy and explained everything,very knowledgeable about the Volkswagen brand which was very cool. I will do business with him again. it super easy and explained everything,very knowledgeable about the Volkswagen brand which was very cool. I will do business with him again. More

Certified Preowned warranty is meaningless to them I bought a 2016 "Certified Preowned" Volkwagen Jetta on Friday 9/13 (hmm Friday the 13th...). Whilst on the drive home on the interstate, I realized t I bought a 2016 "Certified Preowned" Volkwagen Jetta on Friday 9/13 (hmm Friday the 13th...). Whilst on the drive home on the interstate, I realized that the brakes were vibrating severely when I pressed them harder and going at higher speeds. Something I didn't do on the test drive. Perhaps my fault for not inspecting further, but I mistakenly thought the Certified Preowned warranty had some meaning (described as 2 year, 24000 mile, bumper-to-bumper). I called about an hour down the road and they said that my local dealer should be able to help. They were not helpful, but the local dealer (Grossinger... also stay away) is notorious for terrible service. I didn't want to keep driving with the vibrating brakes and cause further damage, and I needed a car, so I ended up taking it to my trusted mechanic and paid $613 for all new rotors and brake pads. I'll post pics of the rotors here later, but it turns out that they were rusted beyond repair for the car sitting too long. Today is Thursday 9/19, and the responses I keep getting from Frank Boucher people is "oh, we need to talk to [so and so]", or "my service guy is looking into the records". It's so sad to find out that these warranties are meaningless to the dealers. I've been scammed. I like the car, but so upset about the loss of peace-of-mind that the warranty is supposed to bring. Scott Moore, and Dawn Stallman, I am a deeply dissatisfied customer. More