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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
986 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 986 reviews

November 30, 2023

I've always been happy with the service I've received. Timely and they do a good job. More

by Yautjakshai1715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Miller, Jamal Jackson
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Dec 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

November 29, 2023

It was less than 45 minutes, they went over the multipoint inspection with us and we're up front about where they were during each step of the process More

by GONZALEZAM02
Recommend Dealer
Yes
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Nov 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

November 27, 2023

They finished in a timely manner there is always nice service. And a free car wash More

by DENISEASHMUS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
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Nov 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

November 23, 2023

Came from oil change he was very pleasant very thorough and I love the new building More

by NANCY.MEILAHN
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby, Dustin Jacoby
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Nov 24, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Nancy, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 23, 2023

Oil change good. Car wash water o n soaked back seat and soaked floor mat, inside of window, and soaked inside door-- bad! More

by ANGIECANNALTE
Recommend Dealer
Yes
Employees Worked With
Service Dept. worker who I talked to on the phone who seem concerned about soaked inside of car after carwash.
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Nov 24, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 22, 2023

My new vehical shopping experience with Frank Boucher KIA was great. Noah East Eastridge was the sales consultant. He worked with me over eight months to find the perfect vehicle for me. He found me a 2024 More

by ccramer76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Eastridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're so glad you enjoyed working with Noah! We will be sure to share your kind words with him! Feel free to reach out to us if you need anything. Have a wonderful day.

November 20, 2023

Friendly people. Answered all my questions The service was a bit slow for an oil change More

by DOLPHINLUVR612
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby, Dustin Jacoby
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

November 17, 2023

Great service. Helpful, kind. Cares about customers and their vehicles. Always checks them out. Great new video to show all issues and problems More

by Leah Butler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anika, Chris Miller
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Leah, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We do hope we can be of assistance in the future. Take care!

November 16, 2023

Excellent as always. Called and got In the same day. Even added an oil change with out a problem More

by lyndeeleetee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal (sp?)
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Please don't hesitate to reach out to us if there's anything more we can do!

November 15, 2023

I recently experienced exceptional car repair service Boucher Kia ]. The staff was knowledgeable, efficient, and went above and beyond to address the issues with my vehicle. The communication was clear, More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annica
Report | Print
Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Bob, we're pleased to know we have been able to exceed your expectations and really help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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