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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
980 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 980 reviews

November 20, 2023

Friendly people. Answered all my questions The service was a bit slow for an oil change More

by DOLPHINLUVR612
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby, Dustin Jacoby
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

November 17, 2023

Great service. Helpful, kind. Cares about customers and their vehicles. Always checks them out. Great new video to show all issues and problems More

by Leah Butler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anika, Chris Miller
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Leah, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We do hope we can be of assistance in the future. Take care!

November 16, 2023

Excellent as always. Called and got In the same day. Even added an oil change with out a problem More

by lyndeeleetee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal (sp?)
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Please don't hesitate to reach out to us if there's anything more we can do!

November 15, 2023

I recently experienced exceptional car repair service Boucher Kia ]. The staff was knowledgeable, efficient, and went above and beyond to address the issues with my vehicle. The communication was clear, More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annica
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Bob, we're pleased to know we have been able to exceed your expectations and really help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 15, 2023

Excellent service. Jamal kept me posted all times. Thanks for your assistance on this matter! More

by Ciro Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Ciro, we are glad that Jamal was able to provide you with such a great experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 13, 2023

They helped me get what I wanted and weren't pushy It was a great experience More

by WILL.VANHOORN
Recommend Dealer
Yes
Employees Worked With
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Greeley
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!

November 10, 2023

This was my first big car purchase. Mitch and Chad were super great to work with. The listened to my needs and helped me find the perfect car. It’s been about a month and I love my car More

by Rachael C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad, Mitchell Mink
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Nov 10, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Rachael, thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!

November 10, 2023

On every visit the service personnel has always been pleasant. The waiting area is clean & comfortable. More

by bmnewman20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
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Nov 10, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! Feel free to reach out to us if you need anything. Have a wonderful day.

November 07, 2023

Jamal Jackson was great! He was professional and proactive with my vehicle issues and ensure everything was completed and kept me up to date the entire time. More

by CHRISTONYAGREEN
Recommend Dealer
Yes
Employees Worked With
Jamal Jackson
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Nov 08, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're so glad you enjoyed working with Jamal! We will be sure to share your kind words with him! Feel free to reach out to us if you need anything. Have a wonderful day.

November 07, 2023

Employees are kind and quick to help and answer any questions. The facility is clean and tidy for customers. More

by LONGA4319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby
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Nov 08, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

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