Frank Boucher Kia Volkswagen of Racine

Always Helpful Chris and his team are always helpful and knowledgeable. I would call them out by name but there are too many of them. Well done. Chris and his team are always helpful and knowledgeable. I would call them out by name but there are too many of them. Well done. More

Exceptional Service! I recently went in just to have my Kia Soul washed. I did not have an appointment and was not sure if they could "squeeze" me in, but Annica sure did. I recently went in just to have my Kia Soul washed. I did not have an appointment and was not sure if they could "squeeze" me in, but Annica sure did. I waited about 30 minutes because they were servicing other vehicles at the time. When my car was ready, Annica kindly walked me to my vehicle, which made it very personal and my car came out looking sparkly clean. Thank you. More

Scott and his team were excellent. They were pleasantly diligent in their follow up and got the job done. I know we’ll work with them in the future. diligent in their follow up and got the job done. I know we’ll work with them in the future. More

Great service. My wife and I were completely satisfied with Kia! Customer service was very nice and accommodating.We were there, maybe 2 hours, which when you're buy My wife and I were completely satisfied with Kia! Customer service was very nice and accommodating.We were there, maybe 2 hours, which when you're buying a car is great timing.Mitch made the whole expirence nice and easy. We definitely will be recommending Kia. More

very satisfiying experience We actually had a great time. We have family that work there so we feel at home and joke around and had some great coffee and cookies We actually had a great time. We have family that work there so we feel at home and joke around and had some great coffee and cookies More

Quick and Easy! I bought my Kia a year and a half ago. Only put on 7,000 miles and haven't had any service except oil changes. So far the appointment was very easy I bought my Kia a year and a half ago. Only put on 7,000 miles and haven't had any service except oil changes. So far the appointment was very easy to get and at my time preference. Everyone was very cordial and polite. The wait time was only half an hour. Got in and out very quickly. More

Very Helpful My experience was good seeing that I don’t buy that many vehicles. So far so good hope it turns out to be a good reliable car. My experience was good seeing that I don’t buy that many vehicles. So far so good hope it turns out to be a good reliable car. More

amazing Service and Staff Despite an error with my scheduled appointment time, I was able to get my oil changed on the date I thought I scheduled it for. Annica was quick with Despite an error with my scheduled appointment time, I was able to get my oil changed on the date I thought I scheduled it for. Annica was quick with getting me checked in and going in between appointments. She came out and advised me of the techs recommendations for my service and applied a coupon code I found to help lower my cost. She kept me up to date on my service and once it was completed made sure I had no other questions about my vehicle. More

Overall Okay For the most part, our experience was good. My wife was very nervous and expressed financial concerns. She left the dealership frustrated and disa For the most part, our experience was good. My wife was very nervous and expressed financial concerns. She left the dealership frustrated and disappointed. After a few days of mulling over information provided, the transaction went more smoothly. However, the person who detailed the 2020 Kia Sportage did not set the time/date, etc. and no one went over in detail the features of the vehicle. While this is not a big deal, it was disappointing. When we leased our 2017 Kia Sportage, we were given a full tank of gas -- not so this time around. Not a big deal but just another disappointment. Scott Moore, our salesman, was cordial and worked hard to find a deal we would be comfortable with. He was patient with my wife who has a tendency to be skeptical -- that was very much appreciated. Bottom line -- most of the transaction was okay with a few hiccups. More

Great customer service! Great positive business, welcoming and great service. Friendly kind sales lady and financial adviser service. Would have preferred a lower price. Gave Great positive business, welcoming and great service. Friendly kind sales lady and financial adviser service. Would have preferred a lower price. Gave some good warranies! More