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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
980 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 980 reviews

December 01, 2023

Overall it went pretty well. Annika was very knowledgeable and friendly. She made it worthwhile! More

by dwg777
Recommend Dealer
Yes
Employees Worked With
Annika A. - She was awesome!!!??
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Dec 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're so glad you enjoyed working with Annika! We will be sure to share your kind words with her! Please let us know if we can ever help you in the future.

December 01, 2023

Much more comfortable experience than other dealers we visited. Low pressure, went the extra mile to dealer trade for the color we wanted. More

by KRISTOPEITRICK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we want all our clients to have a comfortable and stress-free experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2023

I've always been happy with the service I've received. Timely and they do a good job. More

by Yautjakshai1715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Miller, Todd Bishop
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Dec 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

November 30, 2023

I was never told about oil changes being done in the new service area when I made my appointment. And it took an hour and a half for them to do a simple oil change. Probably won't be coming back for service More

by RSCHUIRMANN
Recommend Dealer
No
Employees Worked With
Jamal Jackson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamal Jackson
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Dec 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our General Manager, Clay Evans, at 262-886-2886 so that we can make this right.

November 30, 2023

Everything was great. Keep up the good job. You've hired well. No Yes yes don't have more time to donsurvey More

by NANCY.MEILAHN
Recommend Dealer
Yes
Employees Worked With
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Greeley
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Dec 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Nancy, we always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!

November 29, 2023

It was less than 45 minutes, they went over the multipoint inspection with us and we're up front about where they were during each step of the process More

by GONZALEZAM02
Recommend Dealer
Yes
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Nov 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

November 27, 2023

They finished in a timely manner there is always nice service. And a free car wash More

by DENISEASHMUS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
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Nov 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

November 23, 2023

Came from oil change he was very pleasant very thorough and I love the new building More

by NANCY.MEILAHN
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby, Dustin Jacoby
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Nov 24, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi Nancy, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 23, 2023

Oil change good. Car wash water o n soaked back seat and soaked floor mat, inside of window, and soaked inside door-- bad! More

by ANGIECANNALTE
Recommend Dealer
Yes
Employees Worked With
Service Dept. worker who I talked to on the phone who seem concerned about soaked inside of car after carwash.
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Nov 24, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 22, 2023

My new vehical shopping experience with Frank Boucher KIA was great. Noah East Eastridge was the sales consultant. He worked with me over eight months to find the perfect vehicle for me. He found me a 2024 More

by ccramer76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Eastridge
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Nov 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're so glad you enjoyed working with Noah! We will be sure to share your kind words with him! Feel free to reach out to us if you need anything. Have a wonderful day.

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