Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Frank Boucher Kia Volkswagen of Racine
Racine, WI
978 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 978 reviews
June 18, 2020
Sarah was friendly, knowledgeable, and great to work with. The dealership was friendly, helpful and professional. The employee’s worked well together as a team. I would recommend to my friends and family to bu The dealership was friendly, helpful and professional. The employee’s worked well together as a team. I would recommend to my friends and family to buy a car through their dealership. More
by Edwards.janis
Employees Worked With
Sarah Turner
June 17, 2020
Telluride My experience was great , friendly, knowledgeable Sale Rep. I already knew what vehicle I was looking for Sara kept me posted when A New Telluride was My experience was great , friendly, knowledgeable Sale Rep. I already knew what vehicle I was looking for Sara kept me posted when A New Telluride was going to be available. More
by SUSAN.NWAP
Verified CustomerEmployees Worked With
Sarah Turner
June 16, 2020
Let’s start by thanking Mitch for helping us and this review has no reflect on his service. The sales manager of the other hand were only good at sitting in there glass office and saying “No”. With tha review has no reflect on his service. The sales manager of the other hand were only good at sitting in there glass office and saying “No”. With that said purchasing a vehicle at this dealership was terrible. They are all about selling the car and profiting by the sale. They are not willing at all to negotiate and they are constantly pushing financing through them when someone already has it because they make money. They are constantly pushing the extended service plans when you’ve told them you don’t want it. They force you to have any repair the car needs to be done at that dealership even though there a Bouche closer to your home. They give you a promise to fix and then don’t get it done and then change it to a promise to inspect instead of fix. The cars are overpriced which make financing difficult as banks won’t give you over retail. When you finally reach an agreement because you have no choice and you need the car and get to signing the final paper work they tell you oops we made a mistake and you owe us some more. When you question it they state “ if you don’t like it don’t buy the car”. In addition they are not practicing COVID guidelines. No masks, nothing 6 feet apart sharing pens, no signs on the car that it was cleaned and we only saw one can of hand sanitizer. Refrigerator allowed customers to help themselves. No safety precautions. So if your looking for a dealership that seems to not care about their customers and is only looking to make a buck, go for it! We will not do it again More
by Car
June 12, 2020
Excellent experience! Lee McGee is a really nice person. His customer service skill is superb. He went over and above to make sure we were satisfied and understood our purc Lee McGee is a really nice person. His customer service skill is superb. He went over and above to make sure we were satisfied and understood our purchase. He's a good people person with a great sense of humor. Thank you! Perry & Phyllis Pittman More
by PHYLLISDP
Employees Worked With
June 11, 2020
I got my new car in 48 hours!! Coming out of this pandemic I knew I would need to replace my 19-year-old car before the call to return to work came. With my new job and struggling c Coming out of this pandemic I knew I would need to replace my 19-year-old car before the call to return to work came. With my new job and struggling credit form student loans, I knew getting this checked off of my list would be incredibly difficult. Thank the lord for LEE McGEE! He Helped me apply for financing and found a great deal. Within two days I have a sassy little Kia Optima! I was signed and headed back to my WFH meeting with an hour!! Great service and they were so helpful and flexible with me! More
by NOVELLA.RHEA
June 10, 2020
I love the service people at KIA. Very friendly, and caring about you personally. I love how they spend time helping you with anything, making sure you understand. caring about you personally. I love how they spend time helping you with anything, making sure you understand. More
by KARENDEANNE
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott
June 09, 2020
With the vehicle being covered under an extended warranty and the wonderful and quick service of my vehicle, theres no other brand in the market that can beat it. and the wonderful and quick service of my vehicle, theres no other brand in the market that can beat it. More
by JAMESMEEKMA
Employees Worked With
Dan Szupica, Annica Abbott, Hannah Wittke
June 09, 2020
Friendly and professional I have been working with these folks since 2014 and they always treat me well and ensure whatever service I am in for is done quickly and properly at I have been working with these folks since 2014 and they always treat me well and ensure whatever service I am in for is done quickly and properly at the best price. Chris, Anika and Dan are the best! More
by JOE.SURA
Employees Worked With
Mitchell Mink, Chris Miller, Dan Szupica, Annica Abbott
June 09, 2020
Great People The people at the dealership are such nice people. I have been dealing with them since 2013 and have always gotten great service weather it was for s The people at the dealership are such nice people. I have been dealing with them since 2013 and have always gotten great service weather it was for service or to buy a vehicle. I would recommend this dealership to anyone. I did send my brother and he purchased a Kia Sedona through Mitchell Mink and he brings it here for all his oil changes and repairs and such. More
by BBAABS123
Employees Worked With
Other Employees :
Mitchell Mink, Chris Miller, Todd Bishop, Dan Szupica, Annica Abbott
June 08, 2020
Weren't prepared to fix a problem they knew about. I took my car in to have a brake cable fixed. The car had been looked at a week prior for tire rotation, oil change, ets.. When I brought in the car I took my car in to have a brake cable fixed. The car had been looked at a week prior for tire rotation, oil change, ets.. When I brought in the car in a week later to have the cable fixed, they told me I had to bring it in another day. They then told me that the reason I brought in in that day wasn't to have the cable fixed, but to have someone else look at it. They didn't have the cable, and the person who looked at it was leaving at that time.. The cable was almost snapped in half. Even I could tell it needed to be replaced, and I know nothing about cars. So they wanted me to come in a third time to have it replaced. I ended up going elsewhere and saved $150. I would have gladly paid you because I appreciated the service I had when my engine broke down. I was planning on going to Frank Boucher for all my car needs from now on, including getting a new car this summer. That will not be happening now. I will say that the staff were very friendly though. More
by DGOOCH1981
Employees Worked With
Annica Abbott
