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Frank Boucher Kia Volkswagen of Racine
Racine, WI
970 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 970 reviews
June 19, 2020
They were very friendly and understanding. They weren't pushy or rude. They where patient with us and didn't mind a 10 month old crawling around too. pushy or rude. They where patient with us and didn't mind a 10 month old crawling around too. More
by LONGA4319
Verified Customer
June 19, 2020
I wanted to do a 3 only because of the missing pieces and scratch from the tire replacements. Daniel was phenomenal upon arrival like always and got me a great price for 4 new tires as well as an accurate ex scratch from the tire replacements. Daniel was phenomenal upon arrival like always and got me a great price for 4 new tires as well as an accurate explanation as to why I had to get 4 new tires, not just 2! After I got home Wednesday night, I looked at my new tires. There's a scratch/gouge in one of my rims that wasn't there prior to my appointment. I wash my car and would have definitely noticed this. I also didn't get my valve cap covers back and there were only 3, not 4 of the cheap black caps. I will continue to come for service but not real happy on this round. By the way, Daniel needs Picture. More
by LKRGR12
Employees Worked With
Dan Szupica, Annica Abbott, Hannah Wittke
June 18, 2020
Sarah was friendly, knowledgeable, and great to work with. The dealership was friendly, helpful and professional. The employee’s worked well together as a team. I would recommend to my friends and family to bu The dealership was friendly, helpful and professional. The employee’s worked well together as a team. I would recommend to my friends and family to buy a car through their dealership. More
by Edwards.janis
Employees Worked With
Sarah Turner
June 17, 2020
Telluride My experience was great , friendly, knowledgeable Sale Rep. I already knew what vehicle I was looking for Sara kept me posted when A New Telluride was My experience was great , friendly, knowledgeable Sale Rep. I already knew what vehicle I was looking for Sara kept me posted when A New Telluride was going to be available. More
by SUSAN.NWAP
Employees Worked With
Sarah Turner
June 16, 2020
Let’s start by thanking Mitch for helping us and this review has no reflect on his service. The sales manager of the other hand were only good at sitting in there glass office and saying “No”. With tha review has no reflect on his service. The sales manager of the other hand were only good at sitting in there glass office and saying “No”. With that said purchasing a vehicle at this dealership was terrible. They are all about selling the car and profiting by the sale. They are not willing at all to negotiate and they are constantly pushing financing through them when someone already has it because they make money. They are constantly pushing the extended service plans when you’ve told them you don’t want it. They force you to have any repair the car needs to be done at that dealership even though there a Bouche closer to your home. They give you a promise to fix and then don’t get it done and then change it to a promise to inspect instead of fix. The cars are overpriced which make financing difficult as banks won’t give you over retail. When you finally reach an agreement because you have no choice and you need the car and get to signing the final paper work they tell you oops we made a mistake and you owe us some more. When you question it they state “ if you don’t like it don’t buy the car”. In addition they are not practicing COVID guidelines. No masks, nothing 6 feet apart sharing pens, no signs on the car that it was cleaned and we only saw one can of hand sanitizer. Refrigerator allowed customers to help themselves. No safety precautions. So if your looking for a dealership that seems to not care about their customers and is only looking to make a buck, go for it! We will not do it again More
by Car
June 12, 2020
Excellent experience! Lee McGee is a really nice person. His customer service skill is superb. He went over and above to make sure we were satisfied and understood our purc Lee McGee is a really nice person. His customer service skill is superb. He went over and above to make sure we were satisfied and understood our purchase. He's a good people person with a great sense of humor. Thank you! Perry & Phyllis Pittman More
by PHYLLISDP
Employees Worked With
June 11, 2020
I got my new car in 48 hours!! Coming out of this pandemic I knew I would need to replace my 19-year-old car before the call to return to work came. With my new job and struggling c Coming out of this pandemic I knew I would need to replace my 19-year-old car before the call to return to work came. With my new job and struggling credit form student loans, I knew getting this checked off of my list would be incredibly difficult. Thank the lord for LEE McGEE! He Helped me apply for financing and found a great deal. Within two days I have a sassy little Kia Optima! I was signed and headed back to my WFH meeting with an hour!! Great service and they were so helpful and flexible with me! More
by NOVELLA.RHEA
June 10, 2020
I love the service people at KIA. Very friendly, and caring about you personally. I love how they spend time helping you with anything, making sure you understand. caring about you personally. I love how they spend time helping you with anything, making sure you understand. More
by KARENDEANNE
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott
June 09, 2020
With the vehicle being covered under an extended warranty and the wonderful and quick service of my vehicle, theres no other brand in the market that can beat it. and the wonderful and quick service of my vehicle, theres no other brand in the market that can beat it. More
by JAMESMEEKMA
Employees Worked With
Dan Szupica, Annica Abbott, Hannah Wittke
June 09, 2020
Friendly and professional I have been working with these folks since 2014 and they always treat me well and ensure whatever service I am in for is done quickly and properly at I have been working with these folks since 2014 and they always treat me well and ensure whatever service I am in for is done quickly and properly at the best price. Chris, Anika and Dan are the best! More
by JOE.SURA
Employees Worked With
Mitchell Mink, Chris Miller, Dan Szupica, Annica Abbott
