Frank Boucher Kia Volkswagen of Racine

Great Customer Service, poor quality of work It's unfortunate since the Customer Service takes care of you however the two times I have used their service department I was disappointed in the wor It's unfortunate since the Customer Service takes care of you however the two times I have used their service department I was disappointed in the work. The biggest issue was when we brought in our 2017 Kia Sedona for some recall work. Days after the work I realized that the technicians had not strapped our child car seats back in. Fortunately, we did not drive with them in the car, however, it could have been very dangerous if we had. The techs just put the seats right back where they were but did not strap them in. They didn't tell us either, which is the worst part. If they would have told us, that they weren't able to secure the seats that would have been fine, but not a word about it. The next time was a much smaller issue but still disappointing, we had recall service done on our 2012 Kia Sedona and we requested an oil change be done while the car was there. They said no problem. The shuttle driver picked me up, which by the way the shuttle service are driver were awesome, he gets 5 stars!, anyway, I returned to the dealership and had to wait another 20 minutes for the car and then I found out that they had not done the oil change that was requested. More

Great service!! Very friendly and worked with me even though he was really busy. Was able to get the car I wanted over the phone since I was out of town. 100% recommend. though he was really busy. Was able to get the car I wanted over the phone since I was out of town. 100% recommend. More

A good experience I had the opportunity to work with Mr. Lee McGee. He was so personable and friendly, and from the onset made sure that things ran smoothly and I felt I had the opportunity to work with Mr. Lee McGee. He was so personable and friendly, and from the onset made sure that things ran smoothly and I felt comfortable. He gladly answered my questions and gave great advice and recommendations. Mr. McGee went above and beyond and the rest of the team was also kind and helpful. I enjoyed my experience with Boucher! More

Perhaps the best experience I’ve had at a dealership. Friendly, welcoming and accommodating service. From the ease of scheduling to the prompt completion of my service request, the entire experience far Friendly, welcoming and accommodating service. From the ease of scheduling to the prompt completion of my service request, the entire experience far exceeded my expectations. The staff was knowledgeable and kept me informed on the progress on my vehicle. I look forward to working with this team again and will continue to recommend this dealership to others. More

I like this dealership I have purchased several vehicles from this dealership and I have always gotten excellent treatment from all of the personnel I have interacted with t I have purchased several vehicles from this dealership and I have always gotten excellent treatment from all of the personnel I have interacted with there More

I was very pleased with how fast they were. I was also very happy with having our first oil change complimentary. I was pleased to find out that oil changes are not that expensive at Boucher. I will defin very happy with having our first oil change complimentary. I was pleased to find out that oil changes are not that expensive at Boucher. I will definitely be going back for service as long as you are all competitive. More

I was very happy with my experience. The team at Boucher worked hard to get me what I wanted within my budget. Everyone was very helpful & made the whole process much easier. worked hard to get me what I wanted within my budget. Everyone was very helpful & made the whole process much easier. More

Team Boucher was most helpful The first time I went for a test drive in one of the cars , Scott noticed it was ok but not enough . I specified certain amount that I’m willing to pa The first time I went for a test drive in one of the cars , Scott noticed it was ok but not enough . I specified certain amount that I’m willing to pay and also need to sell the RAV4. Scott searched for the right car with an appealing color, KIA SELTOS. I test drove it with my son. It felt good. Scott and the manager made an offer of the rav4 and the selling/monthly lease of the KIA. They were most helpful that I’m happy with arrangements. More

Friendly, competent service My most recent experience at Frank Boucher Kia of Racine was very positive. I was greeted promptly and respectfully. The work was done VERY well and My most recent experience at Frank Boucher Kia of Racine was very positive. I was greeted promptly and respectfully. The work was done VERY well and with no delay. And I was most impressed with the cleanliness of the facility--both service area and waiting area. This was worth the 60 miles I drove to have my Kia serviced there. More

Very good customer service .Treat you very well i don't Very good customer service . Treat you very well i don't have to wait very longer. I would like to buy again. Also free coffe. Very good customer service . Treat you very well i don't have to wait very longer. I would like to buy again. Also free coffe. More