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Frank Boucher Kia Volkswagen of Racine

Racine, WI

4.6
970 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 970 reviews

July 20, 2020

Excellent service. Great communication. We’re very happy with the service we received and will be sharing this with our friends and family. Thanks! A+ More

by SMITHKEY38
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Todd Bishop, Dan Szupica, Annica Abbott, Hannah Wittke, Dustin Jacoby
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for the review!

July 20, 2020

Everything was fine until I contacted them about a couple of small dents, they sold it as undamaged, said they would call me when the body shop person was in and then didn't bother. Not a great way to stand More

by NEVERENDINGRANCH
Recommend Dealer
No
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Huey
Jul 23, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Hello, we would like to apologize for your negative experience at our dealership. We'd like to learn more about your specific situation and make things right. If you would not mind giving us a call at 262-886-2886 at your earliest convenience. We look forward to speaking with you and working towards earning back your business.

July 18, 2020

It would have been 5 star, but your remote battery was almost 2x as much as Kia dealer in Kenosha where we took our spare key More

by JWM63
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your feedback.

July 16, 2020

Great Experience From the beginning of my experience, I received a very quick response to my online inquiry of a vehicle and setup for a test drive. Sarah contacted me More

by FAMLEE33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Turner
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Congratulations on your new SUV! Please reach out if there is anything else we can do for you!

July 14, 2020

Excellent customer service everyone is so helpful and friendly. Answered any questions that I had. Lee remembered me after not seeing me for 3 years which was very nice. More

by PRINCETONMER
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George, Dan Szupica
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for this thoughtful review!

July 12, 2020

Sarah did her usually fine job. We have dealt with Sarah Turner twice and she does a fine job. Explains the deal and understands the product that she is selling. Recommend you talk More

by RCOOKE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Turner
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your review! We'll make sure to share this feedback with her!

July 11, 2020

Frank Boucher Kia of Racine has to be one of the most understanding and helpful dealerships around. They will continue to try and get you in the vehicle that's right for you. Stefan was also a very genui More

by Dakota F.
Recommend Dealer
Yes
Employees Worked With
Stefan Caples
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing your kind words about your experience and our dealership, Dakota!

July 11, 2020

We would like to thank Stefan for his courteous service and hard work and meeting us there on his day off. He is an excellent salesman and we really appreciated him. And his personality is a wonderful adde More

by Cheryl
Recommend Dealer
Yes
Employees Worked With
Brad, Stefan Caples
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Cheryl, we are thrilled you had a positive experience working with Stephan!

July 11, 2020

The salesperson was very good. He helped us by providing information on a number of options. We ended up selecting a vehicle we hadn’t originally considered. It provided us all the options we wanted. More

by THOMAS.DETERMAN
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Mink
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We are thrilled you were presented with multiple different options so we could find the best vehicle for you! We hope to see you in the future, Thomas!

July 10, 2020

Stefan was a pleasure to work with. Between Stefan and George, they made me feel like I was their most important customer. I hate the game of buying a car, but they made it nearly painle More

by mickgerm
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan Caples
Aug 12, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear that Stephan and George made you buying experience easy and enjoyable!

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