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Frank Boucher Kia Volkswagen of Racine

Racine, WI

4.6
970 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 970 reviews

September 02, 2020

After searching online for several days at dealerships across the country, I purchased a difficult-to-find new white with beige interior 2019 VW Golf Alltrack wagon from Frank Boucher in Racine, WI. My fi More

by Sylvia Fergus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Moore
Sep 11, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for choosing Boucher, Sylvia! We are happy to hear you found the exact vehicle you were looking for! Please reach out if there is anything else we can do for you in the future!

August 31, 2020

Annica is awesome! She was in touch with me constantly. Annica is awesome! She was in touch with me constantly. My car was done quickly and it was clean. She is super nice. Thank You! More

by VixenMinxJade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Aug 31, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the review!

August 30, 2020

I appreciated the extra time and care taken to ensure my safety in the midst of the COVID-19 pandemic. Plastic wrap was applied to my steering wheel and plastic covering was applied to my driver's seat. Eve More

by JEANETTE_DEWITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dan Szupica
Aug 31, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We are thrilled you had a wonderful and safe experience with us, Jeanette! We hope to see you again!

August 27, 2020

I really enjoyed working with Lee at Frank Boucher Kia- I will be back when I am looking for another new vehicle. He was very helpful through the entire process. More

by MIC.LACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the review! We look forward to seeing you again in the future!

August 24, 2020

I was so glad to be able to get my Kia in to fix the back taillight that was out so quickly. It sure made me feel safer knowing I didn't have to worry about it in traffic. Annica put me at ease & I was impre More

by DPPNOTCHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Szupica, Annica Abbott
Sep 01, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing!

August 21, 2020

Your service department counter guys are so friendly Your service department counter guys are so friendly and accommodating. I showed up for an oil change appointment that I though I made online. I was More

by STEVEBANKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Sep 01, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We are glad you had a positive experience in our Service Department, Steve!

August 17, 2020

Frank Boucher Kia service is by far the best service department I have worked with. Chris, Dan, Annica and Hannah always go above and beyond to make my experience very positive. They are honest, reliab More

by RACINEGIRL23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott, Hannah Wittke
Sep 01, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the review and recommendation!

August 15, 2020

I've gone Nowhere Else....... I purchased two KIAs in a year from Boucher. I've Never taken those cars anywhere else! I Trust My Cars with Certified Mechanics! And, I can't say More

by JKOZEL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Westbrook, Todd Bishop, Annica Abbott
Sep 01, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for always choosing Boucher! We appreciate your business and kind words!

August 15, 2020

Checking out noise Good experiences at dealership. Responsive and helpful. However, I am annoyed at the need to have a minimum of 25 words in my response. Makes it hi More

by ROCHELLESEXTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I don't remember names and I have checked 10 names just to be able to submit this survey. I don't know if these were the staff I interacted with., Rachel Smith, Richard Smith, Sarah Turner, Chris Miller, Todd Bishop, Dan Szupica, Annica Abbott, Hannah Wittke, Dustin Jacoby
Sep 01, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the review!

August 14, 2020

easy experience Mitch is the greatest! Finance Dept good no wait senario. Professional and friendly atmosphere. Made us feel at home. Would recommend to others to see More

by BRKMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Mink
Sep 01, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the review!

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