Frank Boucher Kia Volkswagen of Racine

I was welcomed in a very friendly way. The work was done quickly. My questions were answered fully. A very smooth visit. Thank you for any easy visit. quickly. My questions were answered fully. A very smooth visit. Thank you for any easy visit. More

No complaints! I was welcomed and met immediately by Sarah, we discussed what I was looking for and my time frame. She had the vehicle ready for test drive as we had texted the day before. I felt my tim Sarah, we discussed what I was looking for and my time frame. She had the vehicle ready for test drive as we had texted the day before. I felt my time was valued and there were no games. I left with my new ride in just a couple of hours. So far loving my K5! More

Puts the customer first, very helpful on Sales and Service side. The specials they run in the Service dept are great.. I will be a returning customer. Service side. The specials they run in the Service dept are great.. I will be a returning customer. More

Everyone in the service department was very friendly and scheduling my appointment was super easy. Was kept in constant contact on what was going on with my car and what repairs they were going to do. scheduling my appointment was super easy. Was kept in constant contact on what was going on with my car and what repairs they were going to do. More

Awful overall experience, truly feel bad for the employees that work here. The sales manager is the definition of shady car salesman so no wonder his employees do the same (told I had to buy a warra employees that work here. The sales manager is the definition of shady car salesman so no wonder his employees do the same (told I had to buy a warrantee worth $1700 or they were not allowed to sell me the car, told there would be floor mats - after purchase took them out and said they didn’t know I should have read the sticker after I asked multiple times. Also took 2 full days to try to get a price for the vehicle so we could pay with a cashiers check- told multiple lies along the way. Was lied to multiple times so they could make more money, they draw out the process on purpose to try to break you down, and simply have no regard for the customers experience. I should have trusted my gut and moved along right away. On a side note Beatrice was a very kind salesperson that worked there and the finance guy made the experience quick once we were able to work with him. I would highly recommend moving along you are making a large purchase and deserve to be treated better! More

The staff was friendly and courteous. My vehicle was repaired in a timely manner and there were no surprises from what I was quoted for work. repaired in a timely manner and there were no surprises from what I was quoted for work. More

The service staff is very friendly and professional. The repairs are done in a timely manner. My only negative is with the availability of loaner vehicles when major repairs arise. repairs are done in a timely manner. My only negative is with the availability of loaner vehicles when major repairs arise. More

Very helpful staff and always get my car in right away I Very helpful staff and always get my car in right away I have been using this dealership for over 20 years and purchased my cars from there based on Very helpful staff and always get my car in right away I have been using this dealership for over 20 years and purchased my cars from there based on the service More

This dealership has great prices and my salesperson Beatrice Muresanu was awesome. When I went to just begin my search for a new car, she listened to what I was looking for and found a great car for me Beatrice Muresanu was awesome. When I went to just begin my search for a new car, she listened to what I was looking for and found a great car for me. After my initial visit, I was comparing other cars, but ultimately decided to purchase the car I wanted from Beatrice because of the lovely prior experiences I had. My overall experience with Boucher was great, up until I met Alex Bergeson in Finance. It was downhill from there. Alex did not want to take no for an answer, was unprofessional and made rude comments to my family and me. I would highly recommend Beatrice as a saleswoman but I can't say I would recommend Alex in finance. More

Hello, Chris and the team are super friendly and helpful whenever I need service work. We really appreciate that - thank you for all your help!! whenever I need service work. We really appreciate that - thank you for all your help!! More