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Frank Boucher Kia Volkswagen of Racine

Racine, WI

4.6
970 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 970 reviews

October 31, 2020

This dealership has great prices and my salesperson Beatrice Muresanu was awesome. When I went to just begin my search for a new car, she listened to what I was looking for and found a great car for me More

by ajpowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bergeson, Beatrice Muresanu
Nov 04, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear you enjoyed working with Beatrice when purchasing your new vehicle! We are sorry to hear you had a negative experience with Alex in Finance. When you have the opportunity, please reach out to our General Manager, Clay Evans, at 262-886-2886 so we can discuss the situation further with you.

October 30, 2020

Hello, Chris and the team are super friendly and helpful whenever I need service work. We really appreciate that - thank you for all your help!! More

by JEANKOGUTKIEWICZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Todd Bishop
Nov 04, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the positive review, Jean!

October 27, 2020

The salesman, Mitchell, was very friendly. I put a down payment to hold the car I was looking at, and it was ready when I got down there. The finance department gentleman we worked with, Brad, was knowledg More

by MOMEYER85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Mink
Nov 04, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing!

October 26, 2020

Lee McGee was a pleasure to work with in helping me select the best car for myself. I would recommend Lee to all of my friends. More

by vickiemcfarland78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the recommendation!

October 26, 2020

Lee is the best salesman! He makes the car purchasing/leasing experiance joyfull and informative as much as us as customers would love to! He is an amazing guy with a great spirit and if you a More

by Hassan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We are thrilled you enjoyed working with Lee! We hope to see you again in the future!

October 24, 2020

My family has been doing business with this dealership so I expected great service. The sale person was great. Until I got to do the billing his attitude was bad about question I had and I was about to wal More

by SGUAJARDO30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for giving us the opportunity to speak with you further about the situation you are describing. If there is anything else we can do for you, please don't hesitate to reach out to us!

October 23, 2020

Sarah was great to work worth with! This was the third dealership I went to and had been ready to buy at each dealership I tried but the sales staff at the other dealerships didn’t really give me any serv More

by DEBBIESOKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Turner
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Debbie - we are glad you had a positive experience working with Sarah during your buying process!

October 21, 2020

Did a great job on my car's engine replacement. It only took 2 and half days to fix, Im happy with the results. Thanks you Kia! More

by OMEJIA62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Bishop, Annica Abbott
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We are glad you were satisfied with your service!

October 21, 2020

Bryan Barnes was very helpful with my first very big auto purchase. After everything was said and done, I left the dealership after 5 hours. The whole time , he was very polite and patient with me thorough t More

by BETH_HOUTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Barnes
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Beth - thank you for choosing Boucher! We are glad you had a positive experience working with Bryan and we hope to see you again in the future! Please don't hesitate to reach out to us if there is anything else we can do for you!

October 20, 2020

I just purchased a used 2018 Subaru Outback. Scott Westbrook was my contact person and it is delightful to work with him. Friendly, efficient, great follow through and prompt. There was a delay with s More

by H. Enk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Westbrook
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing your experience with us! Enjoy your new 2018 Subaru Outback!

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