Frank Boucher Kia Volkswagen of Racine

In August of 2020 I traded in my Kia lease and bought a used Veloster Turbo, it was such a fun car and I was so excited! Sarah has been my go to for the last 2 cars there. Well, 15 days into my ownership t used Veloster Turbo, it was such a fun car and I was so excited! Sarah has been my go to for the last 2 cars there. Well, 15 days into my ownership the veloster started having problems, I took it to the service dept. and they took care of me. Then another problem, same thing brought it in and they took care of me, then again. Keep in mind it was a used car and I declined the warranty because of the ridiculous cost, if I wanted to pay that I would have gotten a newer car! But, never once did they deny me help. After the last problem I took it to them in October and they gave me a loaner car. Clay took the best care of me. I am so happy with all the help I received from Boucher. It turns out the Veloster was a real lemon and after months of trying to fix it, the decision was made for me to go get a different vehicle. I am back into another Kia lease and couldn't be happier. I will NEVER buy another used car again. HUGE shout out to this dealership and Hyundai in Waukesha for also helping. This recent Kia lease makes my fourth car from this dealer and I will continue to do business with them forever. Need someone to tell you what dealership to go to? I'll tell you. It's THIS ONE. So just stop looking. Ask for Sarah. She will take care of you. See you in 3 years for a new lease, or sooner for a car for my husband! I seriously cannot express my thanks, I will say it forever, THANK YOU THANK YOU THANK YOU More

I came into the dealership to look at and test drive a used vechicle i had seen online Mitch Mink was amazing He and The fiance manager Brad Erie were able to get me a great interest rate and a lot o used vechicle i had seen online Mitch Mink was amazing He and The fiance manager Brad Erie were able to get me a great interest rate and a lot of premium perks They did not pressure me , this was the most Relaxing auto purchase I've ever had. I definitely will be back and I have already referred a few friends to check with Mitch If they need to buy a vehicle. More

The lady that checked my car in and helped look for what was needed to be fixed on my car was super nice and very helpful. However 70% of the staff was not wearing masks. I have very vulnerable family membe was needed to be fixed on my car was super nice and very helpful. However 70% of the staff was not wearing masks. I have very vulnerable family members and being exposed to all of that puts them at risk. Some of the stay had masks pulled under their chin and some didn’t even have one on. It’s sad to see people don’t care about others around them enough to simply wear a piece of cloth on their face. I’m sad to see so many of them not following it. More

Fast transaction and friendly sociable employees! I would absolutely work with Boucher Kia again. They made me feel welcomed and answered any and all questions I had. absolutely work with Boucher Kia again. They made me feel welcomed and answered any and all questions I had. More

Boucher provides great customer service! Annica is always helpful from making the appointment, arriving, explaining updates on service and checking out. The waiting area is comfortable and clean as w always helpful from making the appointment, arriving, explaining updates on service and checking out. The waiting area is comfortable and clean as well. More

This was an excellent experience. Scott went above and beyond and answered all my questions, and was able to get me exactly what I wanted. Him and the other staff made it a painless sale. I highly recomme beyond and answered all my questions, and was able to get me exactly what I wanted. Him and the other staff made it a painless sale. I highly recommend Scott and Boucher. More

I have never in my life heard a salesperson say "I have no interest in gooodwill," after insisting that the customer pay for options that were selected without the costomer's knowledge. I was shocked to be no interest in gooodwill," after insisting that the customer pay for options that were selected without the costomer's knowledge. I was shocked to bear witness to such a smug and disingenuous display from this fraudster. More

Scott Westbrook is the best. I just purchased my 5th vehicle from him. He goes above and beyond to make the experience great and exciting vehicle from him. He goes above and beyond to make the experience great and exciting More

Mr.Westbrook treated me with respect. It is refreshing to meet someone that does his job as a professional. I will buy all my vehicles at Boucher KIA. meet someone that does his job as a professional. I will buy all my vehicles at Boucher KIA. More

Scott is very nice to deal with, and has great product knowledge. He had no problem answering any questions we had and made the whole process easy! knowledge. He had no problem answering any questions we had and made the whole process easy! More