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Frank Boucher Kia Volkswagen of Racine
Racine, WI
988 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 988 reviews
March 29, 2021
Alway nice and accommodating. I don’t see myself going anywhere else for service. The service department will help in anyway they can. Love Chris and the crew. anywhere else for service. The service department will help in anyway they can. Love Chris and the crew. More
by GALICEA36
Verified CustomerEmployees Worked With
Chris Miller, Dan Szupica, Annica Abbott
March 20, 2021
Annica met me as soon as I drove up. She reviewed my repair records and saved me over $100 in unneeded repairs. The service staff is very good. repair records and saved me over $100 in unneeded repairs. The service staff is very good. More
by DDUCHES6663
Employees Worked With
Chris Miller, Annica Abbott
March 17, 2021
Noah was a great salesperson to work with us as we began our purchase of a new Sportage! He was very informative and answered all our questions. We enjoyed our whole experience ! Thank you, Noah. Jeff an our purchase of a new Sportage! He was very informative and answered all our questions. We enjoyed our whole experience ! Thank you, Noah. Jeff and Debbie Pulda More
by DEBJEFF24
March 12, 2021
Always a pleasure working with Dan!! Dan always explain everything in detail with the service for your car/ if you need a ride home or work! I love the employee's in service dept. Greet you with a smile! K everything in detail with the service for your car/ if you need a ride home or work! I love the employee's in service dept. Greet you with a smile! Keep up the good work! Dan you rate #1 in my book!! More
by DEB.ALTERATIONS64
Employees Worked With
Dan Szupica
March 11, 2021
very polite and knowledgeable.they always try to please the customers.no complain.what I can said My only complain is I found it a little pricey but they do a good job. the customers.no complain.what I can said My only complain is I found it a little pricey but they do a good job. More
by jcastro10
Employees Worked With
Dan Szupica
March 09, 2021
STAY AWAY FROM SALESAMAN NICK SCHOUTEN! We made an agreement on a 2017 Kia Cadenza Limited via text/email/phone calls. When I spoke on the phone we both talked about the Kia Limited (multiple times). agreement on a 2017 Kia Cadenza Limited via text/email/phone calls. When I spoke on the phone we both talked about the Kia Limited (multiple times). They beat another dealerships price. I put a deposit on the vehicle. Drove 3 hours. The Limited I put a deposit on was a clean Carfax and the one he was trying to push down my throat had been in 2 accidents, dent in the front right bumper, and the pinstripe was all damaged it was a Technology which is a lower trim. Everything about the whole situation was shady. The car that I inquired about was at their "sister" location and Nick said it was 3 hours away. When I looked it up it was only an hour away.. he tried to take advantage of me because I wasn't from the area as if Google didn't exist. I told him we would just drive there and then he said they would make it right and he didn't want to lose the sale. It was about 9:30. He told me to get breakfast and the car would be there a little over an hour. I believed him that they would try to make it right. Hour and a half went by.. nothing. I texted him asking if it was there and he said it would be another hour and a half. We showed up at 12:30 thinking it should be there by now. Nick was no where to be found. We sat there for about 15 minutes. He comes and says well we won't be able to make anything happen. It's this price it is what it is and said he had 4 other people to deal with and just left. No apologies. No nothing. No I'm sorry you drove 3 hours ONE WAY and that he made a mistake. I whole heartely think he thought I was a female and that I was stupid and he would be able to "bait and switch" the vehicle and it didn't work. He was never apologetic. Looking back I should have just left and drove an hour West and dealt with them. Also looking back when I told him I didn't want the Technology that I wanted a Limited that we talked about his face was red and he was really fidgety. If this review saves one person from a headache from buying from him or that dealership then I will completely be satisfied. Also after I left the more I thought about it the madder I was. I called and spoke to Manager George and I was trying to understand how it all happened. Mind you I never mentioned "bait and switch" to Nick or George. George mentioned over the phone call he said I understand how this all looks but we never meant to switch the vehicle.. and it has never happened in 25 years. The moment he mentioned "meant to switch" I knew that is what happened. Avoid this place and definitely Nick!! More
by Southk
Employees Worked With
March 07, 2021
I have been a customer at Boucher for many years and the staff in the service department has always been great to work with and have been very honest with me. I trust them! staff in the service department has always been great to work with and have been very honest with me. I trust them! More
by VERHEYENSJ
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott
March 04, 2021
I was a 1/2 hour late but the service advisor got me in, work was done as ordered and price was fine. Asked SA to connect blu tooth for my smart phone, she did BUT did not set me up for voice command (pr work was done as ordered and price was fine. Asked SA to connect blu tooth for my smart phone, she did BUT did not set me up for voice command (probably didn't realize that i needed that as well for contact info from smart phone verbally) so now I can get calls but not make them More
by HJANDERMBA
Employees Worked With
Annica Abbott
March 03, 2021
The service crew has always taken care of my Kia Sorento, I’ve owned 4 Sorentos and all have been purchased from Boucher Kia in Racine. I’ve owned 4 Sorentos and all have been purchased from Boucher Kia in Racine. More
by TROTTA.COLETTE
Employees Worked With
Lee McGee, Chris Miller, Dan Szupica
