Frank Boucher Kia Volkswagen of Racine

I was a 1/2 hour late but the service advisor got me in, work was done as ordered and price was fine. Asked SA to connect blu tooth for my smart phone, she did BUT did not set me up for voice command (pr work was done as ordered and price was fine. Asked SA to connect blu tooth for my smart phone, she did BUT did not set me up for voice command (probably didn't realize that i needed that as well for contact info from smart phone verbally) so now I can get calls but not make them More

The service crew has always taken care of my Kia Sorento, I’ve owned 4 Sorentos and all have been purchased from Boucher Kia in Racine. I’ve owned 4 Sorentos and all have been purchased from Boucher Kia in Racine. More

Those working there have always been friendly and helpful if we ever had any questions. I am informed of what is happening with our car as it is being serviced while waiting. The waiting area is comfortable if we ever had any questions. I am informed of what is happening with our car as it is being serviced while waiting. The waiting area is comfortable with coffee, water and soft drinks available. I set and read as I wait. We are quite happy with Boucher's services. More

Heating system problem - 2 temp fixes still no heat! Engine cuts out 3x's on the road not fixed. I will not buy another KIA! Engine cuts out 3x's on the road not fixed. I will not buy another KIA! More

We have ALL of our Kia service done here. The employees are the BEST! The same folks have been there for years thankfully! Honestly we are friends at this point! Excellent, consistent service over and ove are the BEST! The same folks have been there for years thankfully! Honestly we are friends at this point! Excellent, consistent service over and over. We trust them completely. Believe me, take your Kia/Hyundai there and you won't be disappointed! Dan, Annica, Chris and the rest of team know just how to handle your vehicle More

Real nice place! Everyone is nice, they give you good prices for work that needs to be done on your vehicle! Will be coming back prices for work that needs to be done on your vehicle! Will be coming back More

Stopped into Boucher VW of Racine on a whim last fall to check out the Atlas and met Scott for the first time. He as very personable and by no means stereotypically salesy. My kids were with me and my wif check out the Atlas and met Scott for the first time. He as very personable and by no means stereotypically salesy. My kids were with me and my wife, and he just rolled with it -- no problem at all. We test drove an Atlas as a family and then went home. No hard sell from Scott or anything like that. Months later after spending several weeks chasing another make and model of SUV (and interacting with stereotypical dealership staff at many other dealers), my wife and I "woke up," asked ourselves why we were settling for unprofessional and often disrespectful behavior. That is when I reached back out to Scott. Within a week we had been back to the dealership, test driven another Atlas and, with Scott's help, understood which trim level would work best for us -- and this is where the story gets amazing. Scott helped us realize that we were looking for a used SE 4motion (AWD) with technology trim package. The Racine store didn't have any used Atlases with this trim package, but the Janesville store did. Since we wanted to look at multiple vehicles with this trim package, Scott offered to drive out to the Janesville store, test drive the vehicles with us and complete the purchase there. So, last Saturday, Scott and I each drove (in a snow storm) out to the Janesville store. He seamlessly worked with the sales manager and the finance manager (who he does not work with regularly, if ever) as if he was right at home in the Racine store. Anyway, made the purchase and am very pleased. Working with Scott was enjoyable. He was knowledgeable, professional, and simply helpful every step of the way. At a key moment in the purchase negotiation he said, "I am not here to say no to you. My job is to help you ask for what you want. We ask and the sales manager responds." For me, hearing that was extremely helpful because even though I know Scott has a job to do, he created an environment in which I felt comfortable actually asking for what I wanted while attempting to meet my pricing goals. I met my pricing goals and purchased the vehicle we wanted. Scott was a pleasure to work with, and I would not hesitate to work with him again. More

When I lived in mount pleasant it was very convenient. I live in Oak Creek now and still drive to this dealership. People are all great live in Oak Creek now and still drive to this dealership. People are all great More

After arriving for my scheduled appointment and finding that Sarah had called in, Mitch Mink stepped in to help me and was awesome! After working through the paperwork with Kody, I left with my brand new that Sarah had called in, Mitch Mink stepped in to help me and was awesome! After working through the paperwork with Kody, I left with my brand new Kia! Thanks again Mitch and Kody! More

Service was quick, , did what was needed in a timely manner. Everyone I talked with was professional. I will return when any matters come up. manner. Everyone I talked with was professional. I will return when any matters come up. More