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Frank Boucher Kia Volkswagen of Racine
Racine, WI
999 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 999 reviews
May 14, 2021
Very nice experience everything was quick and easy and straight forward everything I asked for I got Mr McGee was a great sales rep would recommend straight forward everything I asked for I got Mr McGee was a great sales rep would recommend More
by ERICBUENO2124
Verified CustomerEmployees Worked With
May 13, 2021
I didn't appreciate waiting over 2hrs for financing to tell me that the best APR he could give me was 3.9%. Wasted my Saturday afternoon waiting. I filled out my credit application hours earlier. I can tell me that the best APR he could give me was 3.9%. Wasted my Saturday afternoon waiting. I filled out my credit application hours earlier. I can't believe you would only have one financing guy working the busiest day of the week. Felt like a bad Walmart checkout experience. Someone could have at least given me the courtesy to tell me the APR I qualified for. My credit score is perfect at 840 and my wife's is 817. Sucks that someone with a perfect credit score couldn't even get the 0.9% KIA offer. Lee McGee on the hand was excellent to work with. I would buy from Lee again. More
by TOU.XIONG
May 06, 2021
Phone still won't charge, It looks like it is while Phone still won't charge, It looks like it is while plugged in, but does not change, I even asked them to plug their phone in to make sure befor Phone still won't charge, It looks like it is while plugged in, but does not change, I even asked them to plug their phone in to make sure before we make another trip. They said yes its charging. Nope not charging, Grrr More
by BONNIE1266
Employees Worked With
Annica Abbott
May 04, 2021
Car saw set up for Friday appointment, drop it off midday Thursday, received a call about 5PM the car was done they got it in early and got the work done. Picked it up same day. Very nice a speedy service. T Thursday, received a call about 5PM the car was done they got it in early and got the work done. Picked it up same day. Very nice a speedy service. Thanks More
by JCCHIMO
Employees Worked With
Chris Miller, Annica Abbott
May 04, 2021
The work was preformed and the check engine light has come right back on! iT IS GETTING REALLY OLD THAT YOU CANT FIX THIS CAR FOR LONGER THEN 5 MINUTES! come right back on! iT IS GETTING REALLY OLD THAT YOU CANT FIX THIS CAR FOR LONGER THEN 5 MINUTES! More
by JEPPIAS
Employees Worked With
Annica Abbott
May 03, 2021
Boucher Kia always has the absolute BEST service! Every employee is kind and helpful. We are buying a second Kia mostly because we can count on amazing service every single time we come in. The Kia service employee is kind and helpful. We are buying a second Kia mostly because we can count on amazing service every single time we come in. The Kia service department is miles ahead of the competition in all aspects! More
by GONZALEZAM02
Employees Worked With
Chris Miller, Annica Abbott
April 30, 2021
They are great associates and honest. Also they are friendly and keep me informed of work progress. I am usually able to get an appointment quickly. friendly and keep me informed of work progress. I am usually able to get an appointment quickly. More
by JSPEEDY53
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott
April 29, 2021
2nd review 1st one I gave 5 stars this one I would have given 5 stars but I emailed and called twice to get an answer to a question I have about my new purchase and none has responded to my email or calls given 5 stars but I emailed and called twice to get an answer to a question I have about my new purchase and none has responded to my email or calls so that's reason for 4 stars More
by MICHAELME285
Employees Worked With
April 27, 2021
They were very friendly and understanding about my needs. They helped me every step of the way. I was very comfortable with them and enjoyed the experience. They helped me every step of the way. I was very comfortable with them and enjoyed the experience. More
by JENNIFER.HIGGINS
Employees Worked With
Sarah Turner, Kody O'Haver
April 21, 2021
The interactions I had with the receptionist, sales person, and finance were all very positive. The dealership was welcoming. I have only had my new care a few days, but I am very happy. person, and finance were all very positive. The dealership was welcoming. I have only had my new care a few days, but I am very happy. More
by NICHOLEMARKHAM
