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Frank Boucher Kia Volkswagen of Racine
Racine, WI
999 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 999 reviews
Verified Customer
June 29, 2021
Honest problem evaluation and quick service. Thanks. No more words needed. Please do not force a minimum number of words. Willing to give a rating but not submit a novel. more words needed. Please do not force a minimum number of words. Willing to give a rating but not submit a novel. More
by johngvillarreal@yahoo.com
Employees Worked With
Annica Abbott
June 26, 2021
Sarah was very helpful, knowledgeable & wasn't pushy in anyway. Was prompt and appreciated the timely matter how the trade/purchase was handled & walked me through the setup anyway. Was prompt and appreciated the timely matter how the trade/purchase was handled & walked me through the setup More
by GRAHAMCRACKERZ5
Employees Worked With
Sarah Turner, Kody O'Haver
June 22, 2021
Very very nice people and experience!!!Daniel did a Very very nice people and experience!!! Daniel did a super job at letting me know what's going on and happing next. Would recommend Boucher to all. Very very nice people and experience!!! Daniel did a super job at letting me know what's going on and happing next. Would recommend Boucher to all. More
by tobyrides12
Employees Worked With
Dan Szupica
June 09, 2021
Great service department associates. The associates keep us updated while we are waiting for our vehicle servicing. A nice range of appointment times are available also. us updated while we are waiting for our vehicle servicing. A nice range of appointment times are available also. More
by JSPEEDY53
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott
June 05, 2021
I hate buying cars because I never trust the sales people. I asked the guy handling the negotiation to be transparent with me and not to lie to me. He promised that they would be transparent because a people. I asked the guy handling the negotiation to be transparent with me and not to lie to me. He promised that they would be transparent because a sales person can never make their own deal it’s always gotta go up the ladder. My sales person Katie was sweet and helpful. But the finance guy, I knew something was up with him. He was a sweet talker and he tried to sell me every add on available. What he nor anyone else told me was that Kia has a general 3yr/36, 5yr/60 and 10yr/100k warranty. When he was trying to sell me all these add ins he showed me that warranty and I turned down all of the add-ons. He kept trying and then said I found a coupon that gives you the gap insurance and lowers your payment. Two weeks later I get the paper work from Kia and I was charged $2981 for an extended warranty, $750 for Gap insurance and $750 for property insurance which nobody seems to know what it is. It was the shadiest experience I’ve ever had buying a car. I’l never go back and if you go there, be cautious. On a good note, the GM Clay was genuine and tried to ease things. He was a nice guy and apologized. Be careful when buying, pay attention and ask questions. More
by STEVEEINHAUS1967
Employees Worked With
Katie the sales person was great. , Kody O'Haver
June 05, 2021
This rating is for Sarah Turner.My wife and I had the greatest experience on the purchase of our vehicle.She did everything so promptly and with such courtesy.Thank you Sarah, keep treating your customer greatest experience on the purchase of our vehicle.She did everything so promptly and with such courtesy.Thank you Sarah, keep treating your customers this way,we need more like you.I must thank manager George Cooper as well for working with us alongside Sarah.Thanks again. More
by Israel.inostrosa
Employees Worked With
Sarah Turner, Kody O'Haver, George Cooper
June 02, 2021
Overall a good experience but may I suggest that when it comes to the financing and the signing of all the documents, don't keep your customers in that room for well over an hour. Get things organized and comes to the financing and the signing of all the documents, don't keep your customers in that room for well over an hour. Get things organized and then signing only takes a couple minutes. More
by BUICK01
Employees Worked With
Beatrice Muresanu
May 28, 2021
I had an emergency brake problem; called Service Dept. and they got me in quickly. New front brakes in 1 hr. I was still able to make my next appointment. Tremendous service! Thanks Boucher Kia. and they got me in quickly. New front brakes in 1 hr. I was still able to make my next appointment. Tremendous service! Thanks Boucher Kia. More
by DIANECHRISTIANO
Employees Worked With
Chris Miller, Annica Abbott
