Frank Boucher Kia Volkswagen of Racine

Great service department associates. The associates keep us updated while we are waiting for our vehicle servicing. A nice range of appointment times are available also. us updated while we are waiting for our vehicle servicing. A nice range of appointment times are available also. More

I hate buying cars because I never trust the sales people. I asked the guy handling the negotiation to be transparent with me and not to lie to me. He promised that they would be transparent because a people. I asked the guy handling the negotiation to be transparent with me and not to lie to me. He promised that they would be transparent because a sales person can never make their own deal it’s always gotta go up the ladder. My sales person Katie was sweet and helpful. But the finance guy, I knew something was up with him. He was a sweet talker and he tried to sell me every add on available. What he nor anyone else told me was that Kia has a general 3yr/36, 5yr/60 and 10yr/100k warranty. When he was trying to sell me all these add ins he showed me that warranty and I turned down all of the add-ons. He kept trying and then said I found a coupon that gives you the gap insurance and lowers your payment. Two weeks later I get the paper work from Kia and I was charged $2981 for an extended warranty, $750 for Gap insurance and $750 for property insurance which nobody seems to know what it is. It was the shadiest experience I’ve ever had buying a car. I’l never go back and if you go there, be cautious. On a good note, the GM Clay was genuine and tried to ease things. He was a nice guy and apologized. Be careful when buying, pay attention and ask questions. More

This rating is for Sarah Turner.My wife and I had the greatest experience on the purchase of our vehicle.She did everything so promptly and with such courtesy.Thank you Sarah, keep treating your customer greatest experience on the purchase of our vehicle.She did everything so promptly and with such courtesy.Thank you Sarah, keep treating your customers this way,we need more like you.I must thank manager George Cooper as well for working with us alongside Sarah.Thanks again. More

Overall a good experience but may I suggest that when it comes to the financing and the signing of all the documents, don't keep your customers in that room for well over an hour. Get things organized and comes to the financing and the signing of all the documents, don't keep your customers in that room for well over an hour. Get things organized and then signing only takes a couple minutes. More

I've always had great service at Kia of Racine. Everyone is always very friendly and welcoming. I wouldn't trust anyone else with my truck. is always very friendly and welcoming. I wouldn't trust anyone else with my truck. More

I had an emergency brake problem; called Service Dept. and they got me in quickly. New front brakes in 1 hr. I was still able to make my next appointment. Tremendous service! Thanks Boucher Kia. and they got me in quickly. New front brakes in 1 hr. I was still able to make my next appointment. Tremendous service! Thanks Boucher Kia. More

Lee McGee is a man of integrity and a true professional. He is very personable, quite knowledgeable of the vehicles and a pleasure to work with. I tell my friends and associates to contact Lee if they are i He is very personable, quite knowledgeable of the vehicles and a pleasure to work with. I tell my friends and associates to contact Lee if they are in need of a new vehicle. More