Frank Boucher Kia Volkswagen of Racine

Good service, although I had to call to find out if my recall repair part was received, after 5 weeks without any communication. When I called they had my part. Took another 4 weeks to be scheduled. No recall repair part was received, after 5 weeks without any communication. When I called they had my part. Took another 4 weeks to be scheduled. Not a huge deal, as it was a recall, but.. not the best customer service. The recorded odometer reading was off by 12,100 also, I have 46,000, they recorded 58,100. More

Lee McGee was very friendly and kind. He was honest and got straight to the point. He wanted to make sure that we had everything we needed for the car before purchasing it. got straight to the point. He wanted to make sure that we had everything we needed for the car before purchasing it. More

I really don’t like being forced to write 25 words. I’ve done the ratings but can’t submit because I didn’t write anything? Bologna! done the ratings but can’t submit because I didn’t write anything? Bologna! More

Chris and Annica continue to provide amazing service at Frank Boucher of Racine. They always are willing to go the extra mile to ensure their customers are 100% satisfied. They value loyalty and their cu Frank Boucher of Racine. They always are willing to go the extra mile to ensure their customers are 100% satisfied. They value loyalty and their customers. More

Our experience with Lee McGee was fantastic. He went above and beyond. He really cared about our happiness. When we got brought to the financial gentleman, he seemed to speed through the part where ab above and beyond. He really cared about our happiness. When we got brought to the financial gentleman, he seemed to speed through the part where about $4000 was added for a warranty after we just added this other protection plan that we knew about. I think that should be listed upfront by the dealer so there is transparency in overall cost. If I was just renewing Lee, he would get 5 stars. More

I was greeted upon arrival by a friendly gentleman. He gave me an estimated time in which my vehicle would be finished. It was finished within the time frame he told me! gave me an estimated time in which my vehicle would be finished. It was finished within the time frame he told me! More

Annica was very helpful and friendly. She greeted me immediately and walked me back to my car when it was ready. Very fast. Perfect experience. immediately and walked me back to my car when it was ready. Very fast. Perfect experience. More

The Sales Consultant, Noah Kleeburg, was a pleasure to work with. While I was visiting on the last day of the month, I didn't feel pressured to commit to a sale like I've felt at some other dealerships. work with. While I was visiting on the last day of the month, I didn't feel pressured to commit to a sale like I've felt at some other dealerships. He was cool, calm, collected, and seemed genuinely honest and confident with showcasing vehicles. I did feel a little overwhelmed with the finance side of things with another representative and felt a bit rushed through the paperwork being that it was the end of the day. I was also pretty turned off the next day when I noticed Kia has a statement as part of their contracts stating they do not allow for a three-day cooldown period. I feel like that is something that should at least be pointed out while working through the contract process. Overall, it was a pretty good experience and I hope Noah is very successful working as a Sales Consultant for Frank Boucher Kia. More

Chris Miller did a great job helping me with my 15k service. Got me in right away and was done in 1hr! Thank you Chris!! service. Got me in right away and was done in 1hr! Thank you Chris!! More