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Frank Boucher Kia Volkswagen of Racine

Racine, WI

4.6
971 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 971 reviews

December 28, 2021

Service was prompt and friendly at all times, waiting area is comfortable with lots of options while waiting More

by Morozco071389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Dec 30, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the great feedback!

December 22, 2021

Very reliable servicing. Dealership is clean and bright, Not only completely satisfied with the Sedona we purchased, am completely satisfied with the service department. More

by 1Cuffkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Dec 30, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

We appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again!

December 16, 2021

Beatrice was wonderful. She answered all our questions and worked hard to find those answers. We agreed on a price and that's what we paid. Would come here again. More

by nvioski
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beatrice Muresanu
Dec 30, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing! We're happy to hear Beatrice provided you with excellent service. Take care!

December 15, 2021

So easy to work with...not pushy at all! Very helpful, too. Would definitely use again! More

by NETTEY1990
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Adkisson
Dec 30, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to leave a great review! We appreciate your business, and if there's anything we can help with in the future, please give us a call.

December 15, 2021

Frank boucher kia of racine has always been my go to place to get service and will continue to be! Huge shout out to Anika and Erika for being two amazing people that go to great lengths to make sure th More

by ZACHJOHNSON12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Johnson, Chris Miller, Annica Abbott
Dec 30, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for the fantastic review, Zach! Glad Annica and Erika we able to provide excellent service for you. Take care!

December 15, 2021

So happy with the Service we received at the dealership. The staff was friendly, not pushy. Also, they really listen to our needs and worked with what we wanted for a vehicle. Have never been so relaxed whe More

by Heatherm42673
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beatrice Muresanu
Dec 30, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

We are so happy to hear that you had a relaxing experience with our sales team! We look forward to helping you in the future!

December 15, 2021

Excellent service from Beatrice. She was very patient with me and very helpful. If I could give this dealer 10 stars I would. These guys are amazing, don’t shop around, just go here!!! More

by EXPEDIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beatrice Muresanu, Dan Schlichting
Dec 30, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Wow! Great review. Thank you for taking the time to share your experience. We hope to see you again soon.

December 12, 2021

The service area is fast, friendly, and efficient. I would recommend them to almost anyone. More

by DDUCHES6663
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Dec 30, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

It is great to read such wonderful comments about your recent experience in our service department. We hope to see you again soon.

December 11, 2021

Not only did they not have a loaner vehicle they broke my engine cover replacing my transmission. They almost gave me the wrong vehicle . If i didnt love my truck i could have drove away with someone elses v More

by Wignersx3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Miller, Todd Bishop, Annica Abbott, Dustin Jacoby
Dec 17, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to leave us feedback. Thank you for taking the time to speak with out Service Manager Chris Miller about replacing your engine cover. We appreciate your business and hope to see you again soon. Please do not hesitate to reach out, at 262-886-2886, if you need anything else.

December 08, 2021

I enjoyed the phone call for setting up a n appointment it went fast and smooth. More

by L.DAVIDJARVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Todd Bishop, Annica Abbott, Dustin Jacoby
Dec 30, 2021 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your feedback, and we look forward to seeing you soon.

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