Frank Boucher Kia Volkswagen of Racine

I had no issues with the service that was performed or the customer service that was given. My issue is that I am getting told that I needed a $3500 repair for a new wiring harness when only one part of t the customer service that was given. My issue is that I am getting told that I needed a $3500 repair for a new wiring harness when only one part of the wiring harness needed to be replaced which when I look around would be around $150-$200 worth of work. The warranty did not cover because supposed rodent damage and then my insurance company would not cover because of an unnecessary repair when the part that needed to be repaired would be less than $200. When the service rep advised met that this is what is instructed by the company for repairs when something like this happens that makes me not to ever want to come to the dealership again. Makes me feel like I am getting scammed for unnecessary things. So I don't know what the best decision is at this point. More

Staff is very friendly and professional. I took my car for an oil change and Erika informed me of potential issues that was found. I took my car for an oil change and Erika informed me of potential issues that was found. More

The dealership services was nice and fast . I did not have to wait a long time and the people was nice . I did not have to wait a long time and the people was nice . More

Transmission on my Kia Soul needed to be replaced. Vehicle towed to dealer and service representative kept me informed, via phone, how work was being completed from ordering parts to phone call to let Vehicle towed to dealer and service representative kept me informed, via phone, how work was being completed from ordering parts to phone call to let me know when work was complete. Very smooth - good service. More

Overall this was a pleasant sales experience. The dealership, and Tony specifically, stayed in frequent contact and let me know immediately when the vehicle fitting my specifications was on the The dealership, and Tony specifically, stayed in frequent contact and let me know immediately when the vehicle fitting my specifications was on the lot. This helped to avoid ordering and waiting 4-6 months for the vehicle—something that cannot be understated. The sales process was smooth, did not involve any of the common gimmick fees and price adjustments you might see at another dealer, and they were open and transparent about everything. I would highly recommend this dealership, and Tony, for anyone looking to purchase a new Kia. More

Everyone here was fantastic to work with. From the salesman (Tony) to the Financing (Brad). From the salesman (Tony) to the Financing (Brad). More

Outstanding customer service! We Loved working with Lee McGee, he was knowledgeable, personable, and helpful! We Loved working with Lee McGee, he was knowledgeable, personable, and helpful! More

They treated me very professionally and even called with an update. I appreciated the heads up an update. I appreciated the heads up More

Great experience answered all my questions and made car buying an easy day, very clean and hospitable. buying an easy day, very clean and hospitable. More

Had a great experience with the work that was done and the friendly people. Will go back in future the friendly people. Will go back in future More