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Frank Boucher Kia Volkswagen of Racine

Racine, WI

4.6
971 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 971 reviews

April 24, 2022

Annica is very knowledgible and super friendly. I trust her honesty and efficiency with the service on my KIA SOUL+. Thankyou, Jim Sadowski 4-24-22. More

by JIMSADOWSKI41.CAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Annica Abbott
Apr 25, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for leaving us some great feedback!

April 23, 2022

I think your staff is friendly I’ve dealt a lot with Annika she’s always resolve any issues iPad and I liked the woman young woman that sold me my car but I she’s no longer there unfortunately and any p More

by julieabbas53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Annica Abbott
Apr 25, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Julie- thank you for taking the time to leave us a review!

April 20, 2022

I had to get a software update on my Kia Soul (free of charge). My service advisor, Annica, greeted me (by name) when I drove my car into the service area. She went over my multi-point inspection, offere More

by LYNNHLOGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Apr 22, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

It is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

April 19, 2022

Beatrice was very knowledgeable of the car we were looking at. She always responded quickly. I found her to be pretty honest in answering my questions as well. The rest of the staff was very welcoming More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beatrice Muresanu, Anthony Simonelli
Apr 22, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Wow, great review! It sounds like Beatrice did a fantastic job helping you find the car you wanted. Thanks for taking the time to let us know about your experience. We hope you're enjoying your new vehicle!

April 13, 2022

Efficient, straightforward. Detailed. Great customer service. Let’s you know what is going on during. More

by NNCZARNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Apr 22, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for the awesome review! Take care!

April 12, 2022

Very helpful and thoughtful. Easy to work with. I would go back to them for another car. I have used them in the past and have always had good service. More

by OLE1327RRR
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Barnes
Apr 21, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the great review! We appreciate it.

April 12, 2022

Very reputable dealership. Lee McGee made the process extremely easy and relaxing. I knew where I stood with each leg of the buying process. I would recommend them to my clo More

by KCDE
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Wow, great review! Sounds like Lee did a fantastic job helping you find the car you wanted. Thanks for taking the time to let us know about your experience. We hope you're enjoying your new vehicle!

April 07, 2022

Always very respectful and helpful. Work is s done quickly and efficiently. Very kind staff. More

by JACOBSON1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Apr 07, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

We appreciate the review, thank you!

March 30, 2022

Excellent service! The service advisors are friendly, helpful and knowledgeable! The mechanics are well trained and detail oriented. I've been a customer since 2010 nev More

by P.MAZZARELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Apr 21, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Your continued patronage means the world to us! We look forward to seeing you again in the future! Take care.

March 29, 2022

Went in for a scheduled repair and also had a recall item that needed to be addressed. Both items were completed in a timely manner. Although there was a glitch in the recall repair, it was corrected immedi More

by BUSYBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Annica Abbott
Apr 07, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing! While vehicle recalls are unfortunate, Frank Boucher Kia works to be as transparent as possible about the issues, ensuring you and your family receive the necessary fixes to keep you safe. Please let us know if there's anything else we can help you with. Take care!

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