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Frank Boucher Kia Volkswagen of Racine
Racine, WI
987 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 987 reviews
July 03, 2022
Staff at Kia in Racine, WI are outstanding! !! We are always pleased with the service department! !! We are always pleased with the service department! More
by MEL87AVAK
Verified Customer
June 28, 2022
Nisa was very friendly. We appreciated her honesty and liked that she was not pushy. She told us that she was new to her position, therefore when she didn't know something s We appreciated her honesty and liked that she was not pushy. She told us that she was new to her position, therefore when she didn't know something she wasn't afraid to ask someone else. This made us feel like we were correctly informed of all information. We would work with her again, and recommend her to anyone looking to buy from this dealership. Kody in finance was fun to work with. He was very friendly and answered all our questions. More
by alanna.walker
June 27, 2022
I was to go in for my back-up camera which did not display and sometimes I was not able to change the channel on my radio. Fifteen minutes before my husband was going to the day of the appointment, th display and sometimes I was not able to change the channel on my radio. Fifteen minutes before my husband was going to the day of the appointment, the camera and radio worked well. I canceled the appointment but my husband was already on his way and had the oil changed. More
by nydia.ortiz63
Employees Worked With
Annaka
June 23, 2022
Lee was as professional as they come when helping me get a hold of the K5 I was looking for and helped guide me through the process with ease. Brad was also extremely helpful during the finance portion and a hold of the K5 I was looking for and helped guide me through the process with ease. Brad was also extremely helpful during the finance portion and just a great guy to talk to. More
by AJLUSSOW
June 11, 2022
Thankful they worked with us. Thankful they worked with us on our trade in. We were told to come earlier but our sales person didn't know we were coming in and he made it work Thankful they worked with us on our trade in. We were told to come earlier but our sales person didn't know we were coming in and he made it work. More
by Amber17
Employees Worked With
Darrell Adkisson
June 11, 2022
Everything went very smoothly. Fair trade-in. Sales rep could have done a slightly better job of walking me through all the features of the new car......rather then referring me t Fair trade-in. Sales rep could have done a slightly better job of walking me through all the features of the new car......rather then referring me to the manual. Kia Konnect is inoperable but Kia Access is a good alternative. (Service at Boucher VW/Franklin on my previous Passat was always excellent.) More
by JTSHOREWOOD
June 10, 2022
No option for zero stars. Have purchased ~20 cars in my life. Never sent into finance room with paperwork basically completed without meeting customer. Three words to describe Have purchased ~20 cars in my life. Never sent into finance room with paperwork basically completed without meeting customer. Three words to describe Kody in finance-Dishonest. Lazy. Arrogant. Would NOT recommend. Have your loan secured prior to purchasing or go to another dealership! The manager Clay had great customer service skills which averaged out the overall review. More
by DSC
Employees Worked With
Bryan Barnes
June 08, 2022
My go-to for all services. I bought my first Kia from there and the experience of the staff, time and availability keeps me returning with my second Kia. I bought my first Kia from there and the experience of the staff, time and availability keeps me returning with my second Kia. More
by LORENZAG21
Employees Worked With
Dustin Jacoby
