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Frank Boucher Kia Volkswagen of Racine
Racine, WI
971 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 971 reviews
June 10, 2022
No option for zero stars. Have purchased ~20 cars in my life. Never sent into finance room with paperwork basically completed without meeting customer. Three words to describe Have purchased ~20 cars in my life. Never sent into finance room with paperwork basically completed without meeting customer. Three words to describe Kody in finance-Dishonest. Lazy. Arrogant. Would NOT recommend. Have your loan secured prior to purchasing or go to another dealership! The manager Clay had great customer service skills which averaged out the overall review. More
by DSC
Employees Worked With
Bryan Barnes
Verified CustomerJune 08, 2022
My go-to for all services. I bought my first Kia from there and the experience of the staff, time and availability keeps me returning with my second Kia. I bought my first Kia from there and the experience of the staff, time and availability keeps me returning with my second Kia. More
by LORENZAG21
Employees Worked With
Dustin Jacoby
June 08, 2022
They have a great selection of cars. Our salesman , Lee McGee is an exceptional person. He is extremely professional, honest and just a down right wonderful human being. He made buying Our salesman , Lee McGee is an exceptional person. He is extremely professional, honest and just a down right wonderful human being. He made buying a car quick and painless. Also, the finance gentleman (can’t remember his name) was great too! Actually, the whole staff is very welcoming, More
by MICHELLEGOCHA
June 06, 2022
With regard for the service department, I couldn't be happier. They did a fantastic job with realigning my front end under warranty. Also the service advisor Erika Johnson was very helpful, courteous, an happier. They did a fantastic job with realigning my front end under warranty. Also the service advisor Erika Johnson was very helpful, courteous, and respectful of my needs. She deserves a raise! As far as the sales department is concerned they are the biggest bunch of dishonest crooks I have seen in a long while. They cheated me out of $1500 dollars in rebates. A special disdain for the sales manager who I dealt with at the end of my sales experience. William Barnier More
by BBARNIER
June 01, 2022
The service was phenomenal. Our Sales Rep, Nick was very attentive and found a car with all of our wants Our Sales Rep, Nick was very attentive and found a car with all of our wants More
by NLANDER1
May 23, 2022
The worst! I went in needing an alternator and $1700.00 later, the engine light came on before we could drive out of the service garage. I pointed that fact out I went in needing an alternator and $1700.00 later, the engine light came on before we could drive out of the service garage. I pointed that fact out and they told me that I needed me to give them an additional $3900.00 for an issue related to the timing chain. LMAO! An issue that clearly DID NOT occur until they took the car apart to install the alternator. More
by ERVINMARSHALL928
Employees Worked With
Chris Miller, Annica Abbott
May 23, 2022
Annica did a great job on getting appointment and follow through with service. The pricing for the oil change was in line with other services. through with service. The pricing for the oil change was in line with other services. More
by FAMOUSSEAMAS
Employees Worked With
Annica Abbott
