Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
999 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
Contact Dealership

9601 Washington Ave #100

Racine, WI

53406

Directions

By Type

Showing 999 reviews

September 17, 2022

I had a great experience, I absolutely plan to recommend others to see Lee McGee!! More

by SANDY.STOLLENWERK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kody O'Haver
Report | Print
Sep 19, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 17, 2022

This please lies to people keeps there money. I would not send my worst enemy there More

by Jldomson28
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Schouten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kody O'Haver
Report | Print
Sep 17, 2022 -

Jldomson28 responded

wanted to let people know about. On 8/27/22 we went to Frank Boucher Kia of Racine to look at a car before I got mine. The guy seemed nice he took a little video of the car and was willing to work with us. So I put a $500 check deposit to hold the car because it was a Saturday at 4 when I decided I wanted the car. So we made appt to come back Tuesday 8/30 to Finalize the deal. Well first they cashed the check at the salesman we were working with told us they would hold it and we could get it back if the deal didn’t go through. First lie. They cashed my check on Monday. Then they were going to give me 500 for my trade which it Kelly book lowest was 2000 . Next they couldn’t get the payment low enough for what I wanted cause they kept adding xxxx on my bill. So we told the that night we wanted our money back. They tell us that they would have to get a check and send it to us. The finance guy promised us that he would make sure it would go out the next day. 8/31/22. So we waited. And waited. Called and texted them we kept getting different sorry but was promised it was sent out Sept 1 from Az. So we waited some more. So for 3 weeks we waited. And I got my check today it was post marked 9/15/22 from there location and the check was dated 9/12/22. So morale of this story Frank Boucher Kia of Racine sales people and office people LIE and keep peoples money. If I didn’t keep bugging I don’t think I would have gotten my money back.

September 14, 2022

This dealership is my number one since 2012 Friendly, Excellent customer service and knowledgeable personal. More

by ALex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Report | Print
Sep 15, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for your kind words, Alex, and for taking the time to leave us this wonderful feedback!

September 12, 2022

Took car in for engine light had recommended service done. After picking up car I stopped to complete last minute errands and on my drive home the engine light came back on More

by TIFFANY.SCAIFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erika
Report | Print
Sep 16, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Please give us a call so that we can further discuss your visit. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Chris Miller, Service Manager 262-886-2886

September 09, 2022

I feel Boucher has changed, instead of being helpful, I feel it is more about how much money they can make...I brought it in for an issue that was caused by Boucher (stripped oil plug) and they charged me More

by CBREMER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Miller
Report | Print
Sep 09, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Service: Chris Miller (Kia,Mazda), Service Manager Todd Bishop (VW), Service Manager 262-886-2886

September 08, 2022

The service depatment is very nice and its very clean. All the sevice rep's are very personable More

by Duerlingerrobert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Report | Print
Sep 09, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia of Racine.

September 02, 2022

The head of service, Chris Miller, is amazing and professional and always ensures phenomenal service from his department. His customer service is the sole reason why I continue to have my car service More

by KARLS007UWP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Report | Print
Sep 04, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you, Karl! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris and our team met your expectations. Thank you again for choosing Frank Boucher Kia of Racine, we look forward to having you as one of our valued customers for many more years to come!

August 31, 2022

It was easy. Nice waiting area. Felt I was well taken care of. My car is all better. More

by EMILYKATEDESIGNSQC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Schouten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 29, 2022

Beatrice Is very helpful. It’s a great experience and I really this new car. More

by Xm
Recommend Dealer
Yes
Employees Worked With
Beatrice Muresanu
Report | Print
Aug 29, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 28, 2022

LeeMcGee was awesome. No pressure salesman. Great experience at this dealership. Would recommend 10/10 More

by LRP267
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your feedback with us. Lee and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

1
...
28
29
30
...
100