Frank Boucher Kia Volkswagen of Racine

Needed to return for liscence plate screws, returned again after realizing there were no car mats, apparently they weren't delivered until after I had the car. PDI wasn't great. I'm still finding protec again after realizing there were no car mats, apparently they weren't delivered until after I had the car. PDI wasn't great. I'm still finding protective plastic inside the car. Salesman was decent but the overall experience was sloppy More

I ENJOYED WORKING WITH LEE, BRANDON AND CLAY! THEY ARE ALL VERY PROFESSIONAL, HELPFUL AND UNDERSTANDING. WHAT CAN I SAY, IT TOOK 13 MONTHS TO GET THAT AMAZING 2022 TELLURIDE, BUT IT WAS WORTH THEY ARE ALL VERY PROFESSIONAL, HELPFUL AND UNDERSTANDING. WHAT CAN I SAY, IT TOOK 13 MONTHS TO GET THAT AMAZING 2022 TELLURIDE, BUT IT WAS WORTH THE WAIT!!! THANKS GUYS, More

Great service friendly staff and gave updates about the progress being made and if there was a delay I was kept informed and the reasons why with apologies progress being made and if there was a delay I was kept informed and the reasons why with apologies More

I consistently receive excellent service from Chris and Annika, and everyone I come in contact in the service department. Annika, and everyone I come in contact in the service department. More

Great staff worked with me through a couple of setbacks and tried making sure everything went as smoothly as possible. Almer was an amazing and very helpful salesman. Brad and Bryan were a huge help on my and tried making sure everything went as smoothly as possible. Almer was an amazing and very helpful salesman. Brad and Bryan were a huge help on my final day of getting my car. Couldn't be happier More

I had a great experience buying my new used car here. Everybody is extremely professional and helpful. Beatrice and Tony were simply the best! Everybody is extremely professional and helpful. Beatrice and Tony were simply the best! More

My overall purchase was great. Beatrice was phenomenal! I had to order my car and when it arrived Brandon gave me a great trade in value for my vehicle. So for that I give five sta Beatrice was phenomenal! I had to order my car and when it arrived Brandon gave me a great trade in value for my vehicle. So for that I give five stars. My only issue is when finalizing the purchase Kody had already factured into my monthly loan payment a $2,995 for extended warranty coverage. When my boyfriend questioned why the need for additional warranty coverage when Kia offers a 5YR/60K mile warranty, Kody replied no it is 3YR or 36K miles. My boyfriend and I looked at each other puzzling. My boyfriend then said we thought is was 5YR/60K. Kody mentioned if the touch screen were to go out it could cost upto 2,500 to replace. So with that example we decided to take the extra coverage. The following day, Sunday, when my boyfriend was reading the window sticker it clearly stated 5YR/60K warranty. When checking the Kia website it states only AUDIO is 3YR/36K. Hence the touch screen example. So on Monday my boyfriend stops at the dealership and spoke to Kody requesting a refund for the $2,995. Yes, it will be refunded however, the intial monthly payment (including the additional warranty coverage) will remain the same and not be lowered. Not happy about that! We questioned the 3YR or 5YR and yet were told it was 3YR. We were misled and misinformed. However, Beatrice was great, patient and a delight to work with so we will definitely see her for our future vehicle purchases. More

Chris was informed, friendly and very helpful. I trusted what he said and will definitely go back to see him again. I trusted what he said and will definitely go back to see him again. More

This please lies to people keeps there money. I would not send my worst enemy there I would not send my worst enemy there More

I had a great experience, I absolutely plan to recommend others to see Lee McGee!! others to see Lee McGee!! More