Frank Boucher Kia Volkswagen of Racine

My overall purchase was great. Beatrice was phenomenal! I had to order my car and when it arrived Brandon gave me a great trade in value for my vehicle. So for that I give five sta Beatrice was phenomenal! I had to order my car and when it arrived Brandon gave me a great trade in value for my vehicle. So for that I give five stars. My only issue is when finalizing the purchase Kody had already factured into my monthly loan payment a $2,995 for extended warranty coverage. When my boyfriend questioned why the need for additional warranty coverage when Kia offers a 5YR/60K mile warranty, Kody replied no it is 3YR or 36K miles. My boyfriend and I looked at each other puzzling. My boyfriend then said we thought is was 5YR/60K. Kody mentioned if the touch screen were to go out it could cost upto 2,500 to replace. So with that example we decided to take the extra coverage. The following day, Sunday, when my boyfriend was reading the window sticker it clearly stated 5YR/60K warranty. When checking the Kia website it states only AUDIO is 3YR/36K. Hence the touch screen example. So on Monday my boyfriend stops at the dealership and spoke to Kody requesting a refund for the $2,995. Yes, it will be refunded however, the intial monthly payment (including the additional warranty coverage) will remain the same and not be lowered. Not happy about that! We questioned the 3YR or 5YR and yet were told it was 3YR. We were misled and misinformed. However, Beatrice was great, patient and a delight to work with so we will definitely see her for our future vehicle purchases. More

Chris was informed, friendly and very helpful. I trusted what he said and will definitely go back to see him again. I trusted what he said and will definitely go back to see him again. More

I had a great experience, I absolutely plan to recommend others to see Lee McGee!! others to see Lee McGee!! More

This please lies to people keeps there money. I would not send my worst enemy there I would not send my worst enemy there More

This dealership is my number one since 2012 Friendly, Excellent customer service and knowledgeable personal. Excellent customer service and knowledgeable personal. More

Took car in for engine light had recommended service done. After picking up car I stopped to complete last minute errands and on my drive home the engine light came back on done. After picking up car I stopped to complete last minute errands and on my drive home the engine light came back on More

I feel Boucher has changed, instead of being helpful, I feel it is more about how much money they can make...I brought it in for an issue that was caused by Boucher (stripped oil plug) and they charged me feel it is more about how much money they can make...I brought it in for an issue that was caused by Boucher (stripped oil plug) and they charged me for this even though it was an issue they did! Granted it was only $5.00 but they also wanted to charge me for an oil change ($70) that I was not even due for, I was not paying that and decided to wait until the next time I needed one to complete that service. I also brought it in for a clanking/rattle noise, that was unaddressed and unfixed. Basically this visit was non-productive. Very unhappy with Boucher as of late. More

The service depatment is very nice and its very clean. All the sevice rep's are very personable All the sevice rep's are very personable More

The head of service, Chris Miller, is amazing and professional and always ensures phenomenal service from his department. His customer service is the sole reason why I continue to have my car service professional and always ensures phenomenal service from his department. His customer service is the sole reason why I continue to have my car serviced at the dealership. More

It was easy. Nice waiting area. Felt I was well taken care of. My car is all better. Nice waiting area. Felt I was well taken care of. My car is all better. More