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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
971 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 971 reviews

November 29, 2022

Lee McGee did an excellent job of selling us a new Car last week.❤️ Lol More

by andrewblaha30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Andrew, Thank you so much for your kind words for Lee, and for taking the time to leave us this wonderful feedback!

Nov 30, 2022 -

andrewblaha30 responded

Your Welcome

November 26, 2022

Darrell was very professional, knowledgeable, and willing to go that extra mile to help me find the car I wanted. More

by vss1157
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Adkisson
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Nov 27, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for your feedback on your recent visit to Frank Boucher Kia of Racine. I'm glad to hear that Darrell was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 23, 2022

Don’t believe their online trade in quote. It is simply a gimmick to get you in the door. They offered over 4k less than their quote and their only reasoning was “it’s just wrong”. Before I ma More

by Ragethjj23
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Noah
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Nov 28, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please give us a call to discuss this further. Clay Evans, General Manager 262-886-2886

Nov 28, 2022 -

Ragethjj23 responded

There isn’t really anything you can do. If the tool you use for online appraisals is incorrect, you shouldn’t have it as an option. Furthermore, if a customer asks if the appraisal value of a car is accurate (as I did multiple times), be truthful and say it isn’t. Don’t give a generic response, when even though the vehicle is in perfect condition your value is 4k less. I had a feeling it was a scam to get customers in the door, but like I told the salesman via text, I don’t appreciate my time being wasted. I was a loyal Boucher customer (5 vehicles in about 6 or so years) but I won’t be anymore.

November 23, 2022

They provided prompt and courteous service on my Kia Forte! I love being able to schedule a service appointment online, as well. More

by G. M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Johnson - 5 stars!
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Nov 25, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Kia of Racine. Erika and our team appreciate your business and hope to see you again soon!

November 19, 2022

Kim Streubel from Boucher auto group Boucher Chevrolet was great to work with. I appreciate all she did to help me find the perfect car More

by NANA5KIDS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Schouten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Streubel
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Nov 20, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia of Racine.

November 17, 2022

Everyone from Nick to Kody to Brad were very helpful and smoothed out any bumps along the way.. happy to finally have my new Sportage. More

by GOAL35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Schouten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Kia of Racine, we look forward to having you as one of our valued customers for many more years to come!

November 16, 2022

This felt like an honest transaction. I love my new ride! Everyone was very helpful and knowledgeable. More

by ANNGIBBS11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Schouten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ruscheinsky
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Nov 17, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, Ann, and don't hesitate to reach out if you need anything else.

November 11, 2022

Nick was great and easy to work with. Nick new what he was talking about with questions I had. More

by Jverega
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Schouten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Erie
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Nov 12, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to leave us a five-star rating. We're glad to hear that you had a positive experience here with Nick. We hope you enjoy your new purchase! Thank you for choosing Frank Boucher Kia of Racine. We appreciate your business and hope to see you again soon!

November 07, 2022

So pleased how this dealership went the extra mile to get our repair covered by a Kia warranty. We’re always satisfied with the excellent service Frank Boucher Kia provides. Thanks again! More

by ROSEMARYDEBURGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annika
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Nov 07, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Rose, Thank you for choosing Frank Boucher Kia of Racine. Your feedback and rating mean a lot to us. We're glad Annika was able to help, and we hope to see you again!

October 31, 2022

Fast service and clear communication! We dropped off early due to work schedules and the service was completed before we were even scheduled to arrive. More

by SAMANTHA.LINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
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Oct 31, 2022 -

Frank Boucher Kia Volkswagen of Racine responded

Samantha, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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