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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
987 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 987 reviews

March 28, 2023

Annica is always super sweet and so helpful when I bring my car in. The service department does great work and gets me out as soon as possible. More

by cmstiner
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Annica Abbot
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Mar 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Kia of Racine!

March 19, 2023

The dealership maintenance manager was very accommodating when I called to make an appointment for a software update on my vehicle. He was very knowledgeable about the software and how it would prevent anyon More

by BRUMMEISTER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby
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Mar 20, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Kia of Racine to be a positive one. Please don't hesitate to reach out if you need anything else.

March 18, 2023

Friendly and very personable staff Chad, Durrel and Cody made our experience painless. Very nice!! More

by BARBIMCGUIRE
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Adkisson, Chad Mulholland
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Mar 20, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Mar 20, 2023 -

BARBIMCGUIRE responded

Thank you for your service.

March 12, 2023

Professional yet comfortable pressure free experience! Bryan answered all our questions, kept us informed at all times, and made the whole buying experience easy and enjoyable. We enjoyed More

by SBSCHARPING
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Barnes, Brad Erie
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Mar 13, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

March 10, 2023

I have always been very pleased with the service I received and did not have to wait very long for completion More

by jdbar3
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jacob Ramsey
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Mar 13, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 10, 2023

Always helpful and polite. I really appreciate being able to be taken home and picked up later when my car is ready.the waiting area is very comforting and welcoming. More

by DEBRABEAVERS
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Todd Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anika , Chris Miller, Dustin Jacoby
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Mar 13, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you, Debra! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Kia of Racine, we look forward to having you as one of our valued customers for many more years to come!

March 05, 2023

We were treated as family! We will recommend them to friends and family. Wonderful experience. More

by DRBSING4HIM
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Almer Croox, Chris Miller
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Mar 06, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Kia of Racine; we look forward to having you as a valued customer for many years to come.

March 01, 2023

They were able to get our vehicle in the same day and take care of the issue (under warranty thankfully and nothing major) and got our car back that night. Superb! More

by BillW
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Dan
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Mar 02, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you, Bill, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 23, 2023

Have been trying to have car fixed for 9 months we finally had an engine light go to say what was wrong. car is running good. Fingers crossed it stays running fine. Thank you More

by JACQOCONNOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who it was I didn't see his picture on it. But all were very welcoming
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Feb 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 15, 2023

Scott, Kash and Keri took care of me so well, start to finish! Very pleased. More

by JIMHRUNS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keri in finance, Scott Ruscheinsky, Kash Singh
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Feb 16, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Scott, Kash, and Keri here at Frank Boucher Kia of Racine. Congratulations on your new vehicle! We look forward to seeing you again!

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