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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
971 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 971 reviews

March 05, 2023

We were treated as family! We will recommend them to friends and family. Wonderful experience. More

by DRBSING4HIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Almer Croox, Chris Miller
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Mar 06, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Kia of Racine; we look forward to having you as a valued customer for many years to come.

March 01, 2023

They were able to get our vehicle in the same day and take care of the issue (under warranty thankfully and nothing major) and got our car back that night. Superb! More

by BillW
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Dan
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Mar 02, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you, Bill, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 23, 2023

Have been trying to have car fixed for 9 months we finally had an engine light go to say what was wrong. car is running good. Fingers crossed it stays running fine. Thank you More

by JACQOCONNOR
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Not sure who it was I didn't see his picture on it. But all were very welcoming
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Feb 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 15, 2023

Scott, Kash and Keri took care of me so well, start to finish! Very pleased. More

by JIMHRUNS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keri in finance, Scott Ruscheinsky, Kash Singh
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Feb 16, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Scott, Kash, and Keri here at Frank Boucher Kia of Racine. Congratulations on your new vehicle! We look forward to seeing you again!

February 09, 2023

Erika Johnson checked me in and kept me informed while I waited for my car to be finished. She was great to work with and was very professional to deal with. I will be back for my next oil change or if my K More

by JNOHAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Johnson
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Feb 10, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We are very happy to hear that Erika provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 31, 2023

My experience buying my new vehicle was smooth and painless. No extra or hidden fees. Tyler was very helpful and had a positive attitude during our interactions. More

by Ashley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Preston
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Feb 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Ashley, It's great to hear that Tyler was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Kia of Racine!

January 28, 2023

Had no problems, great experience with James Smallins , he kept in touch to make sure I knew what all the futures meant. More

by BARB_KACZMAREK
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Smallins
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Jan 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! It has been a pleasure serving you, Barb. Quality customer service is always our number one priority, and we're happy to hear that James met your expectations. Thank you again for choosing Frank Boucher Kia of Racine; we look forward to having you as one of our valued customers for many more years to come!

January 27, 2023

The service department is the best I’ve ever felt with. The entire staff there are the best in the business. I won’t go anywhere else for service on my Kia. More

by FTHOG1450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annica and Emily, Chris Miller
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Jan 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for choosing Frank Boucher Kia of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 25, 2023

Clean service dept very friendly always updating me on service needs fixes my vehicle correctly the first time. Very satisfied with Kia Service More

by MARYMARGARET.MORRISSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Miller
Report | Print
Jan 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 21, 2023

Always helpful- proactive- communicative The service center and sales center are exceptional. We are 100% Frank Boucher Kia of Racine fans/customers. More

by krism_of3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Report | Print
Jan 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia of Racine.

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