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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
987 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 987 reviews

May 20, 2023

Wonderful and friendly people. Very knowledgable of the product. Bill and scott are the best! More

by Godzillagumby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Adkisson, Scott Ruscheinsky, Bill Perez
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May 22, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Bill and Scott could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

May 18, 2023

Lee McGee is an AWESOME salesman. He went above and beyond to help me get my brand new dream car. I absolutely appreciate everything he did for me. I highly recommend whoever goes to More

by GPROPERTY61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Erie
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May 19, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for your feedback on your recent visit to Frank Boucher Kia of Racine. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We will pass along your high praise to Lee! We hope you will continue to enjoy your new dream car!

May 20, 2023 -

GPROPERTY61 responded

I’m definitely enjoying it 😊

May 16, 2023

Dependable and excellent service! Always a good experience here with friendly people! Thank you so much! More

by TROWERANN705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
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May 17, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 13, 2023

The dealership was great! So pleased that they allowed the sales staff to help us even though we were from another state. Much higher respect for the customer than we received More

by Clint B
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loren
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May 15, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Clint, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

April 29, 2023

I have purchased several cars both new and used from Boucher and have always felt well treated. They go the extra mile to make sure you are happy and well taken care of. More

by dkvanswol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Adkisson, Chris Miller
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May 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Kia of Racine!

April 27, 2023

Came in to look at a car. Met with Lee. He was extremely helpful and courteous . Ended up purchasing the vehicle. Pleasant experience. More

by KLK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Here at Frank Boucher Kia of Racine, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Lee, and it was a pleasure having you at the dealership. We appreciate your review!

April 27, 2023

Amazing customer service. Easy to communicate with and got my car in and out quickly More

by LONGA4319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby
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Apr 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for choosing Frank Boucher Kia of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 26, 2023

Waited 2. 5 hours for service that was supposed to take an hour. Wasn't provided with multi-point inspection paperwork or an updated oil change sticker. They in More

by VAA214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica
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April 25, 2023

Mitch was very welcoming and willing to discuss all options. The financing was easy and efficient. More

by SJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Greeley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Mink, Brad Erie
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Apr 25, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Mitchell and our team and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 20, 2023

Too long of a wait for an oil change that I had an appointment already made. More

by JOEHEBERT388
Recommend Dealer
Yes
Employees Worked With
I don’t know her name
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Apr 20, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Chris Miller (Kia,Mazda), Service Manager

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