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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
971 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 971 reviews

April 27, 2023

Came in to look at a car. Met with Lee. He was extremely helpful and courteous . Ended up purchasing the vehicle. Pleasant experience. More

by KLK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Here at Frank Boucher Kia of Racine, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Lee, and it was a pleasure having you at the dealership. We appreciate your review!

April 26, 2023

Waited 2. 5 hours for service that was supposed to take an hour. Wasn't provided with multi-point inspection paperwork or an updated oil change sticker. They in More

by VAA214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica
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April 25, 2023

Mitch was very welcoming and willing to discuss all options. The financing was easy and efficient. More

by SJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Greeley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Mink, Brad Erie
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Apr 25, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Mitchell and our team and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 20, 2023

Too long of a wait for an oil change that I had an appointment already made. More

by JOEHEBERT388
Recommend Dealer
Yes
Employees Worked With
I don’t know her name
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Apr 20, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Chris Miller (Kia,Mazda), Service Manager

April 16, 2023

I am pleased with the level of personalized care provided. My first service appointment was easy to schedule. The mechanics worked diligently to find and remedy a problem with my lift gate. I recom More

by Kathy Carlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Jacoby
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Apr 17, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Kathy, and don't hesitate to let us know if we can be of further assistance.

April 08, 2023

Anica in service is great. Used coupon or save 10% every little bit helps. Pictures of car on the way in is nice touch More

by MMOCZYNSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anica, Chris Miller
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Apr 09, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia of Racine.

April 06, 2023

We traveled from Texas to buy a car grim this dealership. On the initial test drive we felt an issue with the car going initially egregious driving we thought it was a traction issue due to snow on the roads More

by ENGLAND_KIRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Erie
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Apr 10, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Service: Chris Miller (Kia,Mazda), Service Manager Todd Bishop (VW), Service Manager 262-886-2886

April 04, 2023

Almer was great to work with. He was there to answer all of our questions and never made us feel like we were just a sale. He had a lot of patience with us, test drove many vehicl More

by hbwebb26
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Almer Croox
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Apr 04, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Kia of Racine. We appreciate your business and hope to see you again soon!

April 03, 2023

Didn’t receive car wash after oil change which I thought was complimentary. Highly important documents were also pulled from my glove compartment and tossed onto the ground. Really dissatisfied. More

by SARASCOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 07, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris Miller (Kia, Mazda), Service Manager Todd Bishop (VW), Service Manager 262-886-2886

April 02, 2023

I had a very good experience with sales person Lee. He was very pleasant, helpful and knowledgeable. He answered all questions and didn't rush me. I would recommend him to others. More

by DSCHLICHTING55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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