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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
987 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 987 reviews

August 31, 2023

Kind staff. Clean showroom. Quick process to purchase new vehicle. Laid back atmosphere. Would visit there again. More

by MIKENIZNANSKY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Almer Croox
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Sep 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your feedback with us, Mike. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 29, 2023

Everyone I encountered was courteous and professional. I was kept in constant communication about my vehicle and was notified when it was finished. Car was delivered sparkling clean! More

by RUSSOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dustin Jacoby
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Aug 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Kia of Racine. We appreciate your business and hope to see you again soon!

August 28, 2023

Chris is always professional and makes your car problem his problem. He explains all that’s being done before, during and after services. He greets you with and smile and walks you out with a smile. He wil More

by DARJMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
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Aug 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Kia of Racine, we look forward to having you as a valued customer for many years to come!

August 26, 2023

Happy with Vehicle, poor sales. One star rating. Some things missing from our trade in. Napkins and fork in glove box and in center console. More

by SKVELZKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas Schouten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Eastridge
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Clay Evans, General Manager 262-886-2886

August 25, 2023

I asked for no upselling, they agreed to that. Everything else was middle of the road. I don't want to say anything bad, but I don't have anything really good to say either. It's a car dealersh More

by NATEM1313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mitchell Mink
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Aug 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Clay Evans, General Manager 262-886-2886

August 25, 2023

Always fast and courteous. Work is done completely and throughly. Nice waiting room and friendly staff to help with after service activities More

by DNC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
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Aug 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 25, 2023

Everyone is friendly, waiting area is clean and customers are continually updated while work progresses. More

by tsruelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Jackson, Chris Miller
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Aug 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Kia of Racine!

August 24, 2023

Went to an Illinois dealer horrible experience. Went to Boucher and had a great experience. Thank you!! More

by DANIEL HERLOT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Eastridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Frank Boucher Kia of Racine!

August 23, 2023

Went to kia dealership for oil change , was told that it would be done at Mazda dealership. Very confusing. More

by dmriesner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these, it was a young lady.
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Aug 24, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership, and we apologize for any inconvenience. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris Miller, Service Manager 262-886-2886

August 21, 2023

The new Mazda building is amazing! I miss Annica in the Kia building, but Dustin was nice too! So was the girl at the desk! More

by KRIDDYKRUDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby
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Aug 21, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear that Dustin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Kia of Racine!

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