Frank Boucher Kia Volkswagen of Racine

Very good like the service will come back he was very nice sound like a good place to work nice sound like a good place to work More

Always clean, efficient and quality of work is great. They get the job done the right way the first time. They take a video of the work that is performed. They get the job done the right way the first time. They take a video of the work that is performed. More

Very friendly reception and well taken care of. The waiting room was very clean and had a lot of different choices of drinks. Quick service and loved the video of the tech saying what was going on The waiting room was very clean and had a lot of different choices of drinks. Quick service and loved the video of the tech saying what was going on with the motor compartment. Explaining what he checked on his multi point inspection. Will definitely return for service at this dealership. More

They did as exactly was requested and customer service was awesome I will recommend to friends and family was awesome I will recommend to friends and family More

Very inexperienced staff. I took my Kia there for an oil consumption test because we talked about getting an engine replacement to fix the ongoing issues. They ended up just c I took my Kia there for an oil consumption test because we talked about getting an engine replacement to fix the ongoing issues. They ended up just changing the oil without my consent and told me that there’s nothing they can do because they already changed the oil. After that, they told me to bring it back in 1000 miles for the third time. Their excuse was that they have a lot of new people who have a lot to learn. Unacceptable service and I will never be taking my car there again and not likely to purchase another Kia in my life. More

Knowing we drove down 3 1/2 hours to get our car when they knew we would be there by noon. We still had to wait 3 1/2 hours to do paperwork with no loan and paying cash. We could not get the total amount they knew we would be there by noon. We still had to wait 3 1/2 hours to do paperwork with no loan and paying cash. We could not get the total amount of what we had to write the check out for until we met with finance. They did not have even the car ready for us. Meaning it was being washed and checked over while we waited. None of the warranty or service checks were told to us. More

They do not have loaner cars for ppl coming from a different city. Every pick up I have come home with a new problem. different city. Every pick up I have come home with a new problem. More

Absolutely great service! I found a fantastic used gem at a decent price and it was an easy and seamless purchasing process. Almost too easy ;) Lee went completely above and b I found a fantastic used gem at a decent price and it was an easy and seamless purchasing process. Almost too easy ;) Lee went completely above and beyond for me and even ended up answering some of my questions before I had a chance to ask them! He's extraordinarily personable, communicated greatly and really helped me out a lot. Gave me real and honest advice, as well as Kody in the finance end of things. Really grateful I had the chance to work with them! More

Work was performed in a professional way. Repairs were done in the time indicated. Will have to return (not a problem) to have additional work completed because time ran out for the day. Staf Repairs were done in the time indicated. Will have to return (not a problem) to have additional work completed because time ran out for the day. Staff was very friendly and knowledgeable More

Friendly clean nice cars good coffee sales staff always helpful service department fast and friendly helpful service department fast and friendly More