Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
971 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
Contact Dealership

9601 Washington Ave #100

Racine, WI

53406

Directions

By Type

Showing 971 reviews

August 25, 2023

Everyone is friendly, waiting area is clean and customers are continually updated while work progresses. More

by tsruelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Jackson, Chris Miller
Report | Print
Aug 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Kia of Racine!

August 24, 2023

Went to an Illinois dealer horrible experience. Went to Boucher and had a great experience. Thank you!! More

by DANIEL HERLOT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Eastridge
Report | Print
Aug 25, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Frank Boucher Kia of Racine!

August 23, 2023

Went to kia dealership for oil change , was told that it would be done at Mazda dealership. Very confusing. More

by dmriesner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these, it was a young lady.
Report | Print
Aug 24, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership, and we apologize for any inconvenience. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris Miller, Service Manager 262-886-2886

August 21, 2023

The new Mazda building is amazing! I miss Annica in the Kia building, but Dustin was nice too! So was the girl at the desk! More

by KRIDDYKRUDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby
Report | Print
Aug 21, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear that Dustin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Kia of Racine!

August 18, 2023

The service staff was knowledgeable and performed my service work ahead of schedule. I really appreciated the video of my tow hitch installation. More

by jamethom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Todd Bishop, Dustin Jacoby
Report | Print
Aug 21, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

August 08, 2023

Excellent customer service. Brought my Kia in for service. It was done quickly and professionally. The service writer was very helpful. More

by Jdeppo987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any of the above
Report | Print
Aug 10, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Kia of Racine. We appreciate your business and hope to see you again soon!

August 07, 2023

don't know about sales since Tim left, anika service advisor always special and very helpful and on the ball More

by JKWILLETT21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
anika over eight years always my go to
Report | Print
Aug 10, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear that Anika is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Kia of Racine!

August 02, 2023

My service advisor was friendly, pleasant and informative. She was very helpful in helping me to turn off a very annoying feature in my vehicle. More

by TKDOMMEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keri Farmer
Report | Print
Aug 03, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia of Racine.

July 31, 2023

Everyone was very polite and wonderful. They made sure to communicate with me the whole entire time until I was in my new car!!:) special shout out to Ruby and Brad E; I’m very happy with m More

by Naudiya T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruby Munoz, Bradley Erie
Report | Print
Aug 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Frank Boucher Kia of Racine are glad to have you as a customer.

July 29, 2023

I glad that this dealership took time to get my car in although, I did not have an appointment. (NO WORKING BRAKES) Fix my car with new parts because of bad corrosion underneath car. [This was a ve More

by eastriverflow413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
Report | Print
Jul 31, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

1
...
14
15
16
...
98