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Frank Boucher Kia Volkswagen of Racine

Racine, WI

4.6
971 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 971 reviews

September 07, 2023

They do not have loaner cars for ppl coming from a different city. Every pick up I have come home with a new problem. More

by Danielafanelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annika
Sep 08, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 05, 2023

Absolutely great service! I found a fantastic used gem at a decent price and it was an easy and seamless purchasing process. Almost too easy ;) Lee went completely above and b More

by daniiisaur
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lee and our team, and we look forward to working with you again.

August 31, 2023

Kind staff. Clean showroom. Quick process to purchase new vehicle. Laid back atmosphere. Would visit there again. More

by MIKENIZNANSKY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Almer Croox
Sep 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for taking the time to share your feedback with us, Mike. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 31, 2023

Work was performed in a professional way. Repairs were done in the time indicated. Will have to return (not a problem) to have additional work completed because time ran out for the day. Staf More

by woo2738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service mgr
Sep 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Kia of Racine.

August 31, 2023

Friendly clean nice cars good coffee sales staff always helpful service department fast and friendly More

by PENNIE Payne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember his name
Sep 01, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Boucher Kia of Racine!

August 29, 2023

Everyone I encountered was courteous and professional. I was kept in constant communication about my vehicle and was notified when it was finished. Car was delivered sparkling clean! More

by RUSSOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dustin Jacoby
Aug 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Kia of Racine. We appreciate your business and hope to see you again soon!

August 28, 2023

Chris is always professional and makes your car problem his problem. He explains all that’s being done before, during and after services. He greets you with and smile and walks you out with a smile. He wil More

by DARJMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Aug 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Kia of Racine, we look forward to having you as a valued customer for many years to come!

August 26, 2023

Happy with Vehicle, poor sales. One star rating. Some things missing from our trade in. Napkins and fork in glove box and in center console. More

by SKVELZKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas Schouten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Eastridge
Aug 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Clay Evans, General Manager 262-886-2886

August 25, 2023

I asked for no upselling, they agreed to that. Everything else was middle of the road. I don't want to say anything bad, but I don't have anything really good to say either. It's a car dealersh More

by NATEM1313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mitchell Mink
Aug 29, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Clay Evans, General Manager 262-886-2886

August 25, 2023

Always fast and courteous. Work is done completely and throughly. Nice waiting room and friendly staff to help with after service activities More

by DNC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Aug 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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