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Frank Boucher Kia Volkswagen of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
987 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 987 reviews

October 23, 2023

A.A. was excellent. Found additional work that needed to be fixed. Friendly & professional. Above & beyond. More

by Mwidmar78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A.A.
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Oct 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're pleased to know we have been able to exceed your expectations and really help you out! Thank you so much again for your feedback! We hope you have a great day!

October 23, 2023

Service sucks because they don't take coupons! ! And want more money for parts that don't need replacement. More

by ry6293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee
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Oct 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Chris Miller, at 262-886-2886 so that we can make this right.

October 21, 2023

courteous staff. Only issue I have is when you have an appt. 30 days in advance for 3 diff recalls. You should have had ordered the parts or had them instock. I sho More

by j Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby
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Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional, we can do for you. Thank you again for taking the time to let us know how we can improve.

October 19, 2023

Annica is amazing. She cares about the customer and takes good care of my car More

by FRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annica Abbott , Chris Miller
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Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're so glad you enjoyed working with Annica! We will be sure to share your kind words with her! Please let us know if we can ever help you in the future.

Oct 28, 2023 -

FRY1 responded

I will definitely be back to have my car serviced with Boucher. Annica is so good to work with there, it is a pleasure to have her and the staff there give me the satisfaction that my car is in a good and safe condition. Thank you Annica and thank you to the Boucher staff there! Charles

October 18, 2023

Extremely friendly and professional staff that worked with me to purchase a new car. Answered all my questions whether by phone or text. More

by KIRVIN1292
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nicholas Schouten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dushaun
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Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2023

Terrible service change my tires then blame me for sensor going out when no way customer can touch or break More

by Gardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Miller, Dustin Jacoby
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Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Chris Miller, at 262-886-2886 so that we can make this right.

October 14, 2023

I like coming to get my car service hear they do a good job and the people treat u like family while u wait for your car to get done More

by NADOLYNF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dustin Jacoby
Report | Print
Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

October 14, 2023

Great service at a good price. I bring my Niro PHEV here for periodic oil changes, tire rotations and inspections More

by P_GRFF
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dustin Jacoby
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Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi, your wonderful feedback and rating mean a lot to us. We do hope we can be of assistance in the future. Take care!

October 14, 2023

Service reps were friendly and efficient. Recalls completed in a timely manner. Definitely would use this dealership again! More

by franceslouise2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A white lady and a black gentleman
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Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

October 10, 2023

I always get extremely good service when I bring my vehicle in. Pleasant people to work with. More

by DonnaANTONETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annica, Jamal
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Nov 03, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! If you're ever in need of more help, please let us know!

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