Frank Boucher Kia Volkswagen of Racine

Needed work done, engine replaced and then I had multiple issues arise in which was stated not their fault however when it was in my possession I did not have those issues. I couldn't prove it so it became h issues arise in which was stated not their fault however when it was in my possession I did not have those issues. I couldn't prove it so it became he said she said. I've been without a car, no loaner for weeks. I had to go out there 3x in one day in which was a huge inconvenience. Now there's a delay in a part needed I. Which is causing additional setbacks and inconvenience. Nothing was offered to accommodate the poor service I was receiving besides free labor on my o2 sensor however that was after many many issues and visits. To me that was an omission of guilt. I want to know what you can do to make this right. Free or complete detail service, tires, a gift card, a TV in which they have in the lobby, gas card or something... I just don't know how you can bring a car in for 1 issue in which was no fault of my own and it evolve into this huge nightmare. The worst experience ever. It's been exhausting! More

On schedule, takes care of customer, recommends service, but doesn't force it onto customer (follows what customer wants), and really rides with you every mile. Been here for almost 12 yrs and will come bac but doesn't force it onto customer (follows what customer wants), and really rides with you every mile. Been here for almost 12 yrs and will come back. More

Almer was fantastic. He provided all the information I needed. When the vehicle I was scheduled to test drive was sold the day prior, he arranged a test in a similar one He provided all the information I needed. When the vehicle I was scheduled to test drive was sold the day prior, he arranged a test in a similar one and then ordered exactly what I wanted. He kept me informed of the status during the wait. So attentive, kind and caring while remaining professional. My contact with Kody was limited and routine since I did not finance through Boucher. He was efficient but moved through the process very quickly. More

Everything has been a mess with purchasing my car from here. Came with a scratch and not detailed cause the detailed and manager was sick. Which is okay I understand things happen. Called dealership three here. Came with a scratch and not detailed cause the detailed and manager was sick. Which is okay I understand things happen. Called dealership three times to speak to manager about scheduling an appointment for these manors to get taken care of. No one reached backed out to me after calling twice. Finally got a call back after reaching out to educators who I’m leasing through. Brought my car in for the appointment my sales guy Mitch had made for me and the service department had no clue what I was there for. Since they weren’t aware I had a “appointment” they couldn’t give me an estimated time to pick up my car. Which I needed it by 3:00 and dropped it off at 8:00. Called around noon to get an estimate pick up time and was transferred twice and waited on hold for 20 minutes. When going to pick vehicle up the scratch that was supposed to be fixed and the main reason it was there WAS STILL THERE! I had pointed out to the gentleman in service that , that was the main purpose of the vehicle being there. Also for it supposedly getting a detail the goo from the window sale sheet was still in the window and the floor mats were dirty. Beyond frustrating that I had to sit at home on my only day off without a vehicle for the issue it was there for to not even be fixed. I will not be buying another car there. More

Previous service fine, this time disappointed and frustrated. Waited 3 weeks for appointment, then the part wasn't available for the recall when I arrived. frustrated. Waited 3 weeks for appointment, then the part wasn't available for the recall when I arrived. More

Very professional! Did everything they could to get me the car I wanted! Able to answer all of my questions appropriately. Did everything they could to get me the car I wanted! Able to answer all of my questions appropriately. More

Knowledgeable, reliable and courteous are some of the words I would use to describe the service department. Special shout out to Chris Miller and Annika. words I would use to describe the service department. Special shout out to Chris Miller and Annika. More

The service was quick and everything explained to me before work was done. Thank you Annica Jamal and Chris!! before work was done. Thank you Annica Jamal and Chris!! More

I booked my appointment well in advanced and I had to wait 2 1/2 hours for a tire rotation and an oil change which is ridiculous wait 2 1/2 hours for a tire rotation and an oil change which is ridiculous More

They went out of their way to keep me informed as to what needed to be done. They let me know right away when parts didn't come in as soon as we both hoped. needed to be done. They let me know right away when parts didn't come in as soon as we both hoped. More