Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Service is Terrible! I bought a brand new Jeep from this dealership (pretty good experience). On my last oil change, I got 20 miles down the road and I had no oil in my ca I bought a brand new Jeep from this dealership (pretty good experience). On my last oil change, I got 20 miles down the road and I had no oil in my car! Took them over 2 hours to come out (said they had sent someone multiple times but clearly never did). Unfortunately my service experience was so bad that I will never buy another vehicle from this dealership again! More

Worst Customer Service Don't come here to get your Dodge serviced. They will lie to you about when it's going to be done and be completely unapologetic. Super, super rude re Don't come here to get your Dodge serviced. They will lie to you about when it's going to be done and be completely unapologetic. Super, super rude reps who need Customer Service training. More

Worst Service Experience in 25 years! Made an appointment to have a "free" multi-point inspection to hopefully diagnose a/c problem (it wasn't working). They agreed it wasn't working (geni Made an appointment to have a "free" multi-point inspection to hopefully diagnose a/c problem (it wasn't working). They agreed it wasn't working (genius!), but for the low fee of $120 to run diagnostics we could pay to find out what the problem was, wink, wink. We checked around and ended up scheduling it with them. Guess what we were told? "Your a/c isn't working". When we asked why (which is our understanding of what a diagnoses is), we were told that we should drive it around for a couple of weeks and then bring it back in. At that time, they would know (think they had to consult an oracle that lived far away or something). We said we didn't have two weeks as we are moving to another state. Guess what? They still wanted the $120. To tell us exactly what we told them when we brought it in. $120 to diagnose, but no diagnoses given. The story is actually much longer and more convoluted and involves tears and temper tantrums, but you get the idea. Enter at your own risk... More

Our VW was rear-ended at low speed. Boucher had the lowest price estimate for REPLACING parts, and they are in the town we live in, so we went with them. The "fix" looked great, but the service/body ma lowest price estimate for REPLACING parts, and they are in the town we live in, so we went with them. The "fix" looked great, but the service/body manager stated he did not have the receipts for the parts yet, and they would be in the mail to us. About 3 weeks later the exact areas which had impact on the rear bumper are peeling paint. Instead of using a replacement bumper cover as they quoted, they used a heat gun on the old one for straightening, and then painted it. Furthermore, we were looking at actually trading the car in for a new TDI. Their sales manager would literally NOT get out of his chair to give us the time of day to talk about trade-in value, or the TDI Jetta Wagon we were interested in sitting on their lot! The most bizzare "sales experience" we have ever seen-blow off the customers!? Rip off their insurance company with outright fraud? It is unfortunate that this attitude and culture at this dealership is supported by 15 other Boucher dealerships. We drove across town to the Rock Co. Honda dealership who REALLY wanted our business. More