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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Janesville, WI

4.5
904 Reviews

904 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

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November 28, 2019

You guys can't get your email right. Keep trying to stop recieving emails for someone named Steve. Dealership said they fixed it but just got this email again. I do not live in Janesvill More

by Not Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Someone who answers the phone
Dec 05, 2019 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for your feedback and for bringing this to our attention. Please contact us at 608-757-6150 so we can successfully unsubscribe you from our emails.

November 27, 2019

Routine oil change and tire rotation Customer Service was excellent! Very friendly and courteous. Very thorough with services being done and recommendations that might be needed in the fu More

by seo198007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ludlum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Jenner and Linda (Service advisors)
November 27, 2019

VW service Great staff, great service! I would highly recommend this dealership to anyone looking for quality service. The friendly sales staff is so welcoming a More

by adidisc736
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Weathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jericho Verriden
November 27, 2019

Difficulty Made apt to get service done week prior for procedure in quick lane. Got email to confirm day prior. Got there and then check in stated no apt in tha More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None as listed I don't think
Dec 05, 2019 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

It is very disappointing to hear about your negative experience with us, Chris. We really do appreciate you bringing this situation to our attention. When you have the opportunity we would like to further inquire about the situation you have described. Please contact our General Manager, Nate Blaser, at 608-757-6150. We hope to hear from you soon.

November 27, 2019

Going the Extra Mile I was pleasantly surprised to learn the dealership has a shuttle service. Which was great since I was anticipating a four hour brake change and that n More

by FrugalFriend92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Davis, Kayce Chesebro
November 27, 2019

great work "I TRUST They do the work required to keep ours vehicles current . I have always trusted them to do the right thing. I have the arrangement whit them , If More

by miconent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt. The complete service staff.
November 27, 2019

Uconnect GPS update I have no issues with this dealership. It appears that UConnect has bern failing in all Jeep models since 2015. My issue is a faulty software and Uco More

by janet.schroedl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
November 27, 2019

Lube service Great service prompt and done well the service department goes the extra mile to do a good job . Curt nading does a great job taking care of you . More

by BHDAGENHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt nading
November 26, 2019

One of the best dealerships around in regard to service. This dealership has several amenities that they provide that other dealerships simply don't do. They will drop you off, pick you up, sometime provide More

by PRYMALFURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Batty
November 26, 2019

Awesome Service Awesome service! Could not be happier. I bought the Ram new have nothing but pleasure driving it. I actually talked my girlfriend into buying from Fra More

by SLEGGS1158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Henke